Associate Software Support Specialist, ERP Pro Property Tax

Tyler Technologies, Inc.; Plano (TX); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Join Tyler Technologies as an Associate Software Support Specialist where you'll provide vital support for ERP Pro software to clients nationwide. This entry-level role offers substantial growth potential as you help municipalities streamline their operations through effective client engagement and problem-solving in a fast-paced, team-oriented environment.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent interpersonal and communication skills.
• Strong decision-making and organizational skills.

Responsibilities

• Provide inbound support for client inquiries via chat, email, and phone.
• Analyze data reports and client issues.
• Commit to expanding technological skills and knowledge.

Skills

Interpersonal skills

Problem-solving skills

Analytical ability

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Associate Software Support Specialist, ERP Pro Property Tax

Do you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software.

This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.

Location

Manila, Philippines

Travel

0-5%

Responsibilities

If you have the following competencies, we want to talk!

Responsibilities

If you have the following competencies, we want to talk!

• Strong desire to work with a team that has common goals
• Passion for helping clients and building rapport
• Desire to work in a fast-paced environment where every day offers diverse questions
• Aptitude for problem-solving and thinking out of the box.
• Provide inbound support to resolve client inquiries and problems via chat, email, and phone
• Analyze data reports, forms, and web technologies commensurate with level of training and understanding.
• Determine whether to resolve issues personally or to refer to a more experienced team member.
• Responsibly communicate to all parties involved in issue resolution to meet and manage client expectations.
• Use Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May assist with writing estimates for software modification specifications and documentation of support processes.
• May submit client issues to the development team for resolution as needed.
• May p erform quality assurance testing for software module upgrades/changes. Analyze results to ensure that software performs as required.
• May create or enhance documentation throughout the support process.
• Commit to expanding technological skills and knowledge of Tyler products.
• Demonstrate awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.
• Must be willing to come into the office a minimum of 2 times a week.
• Must be able to work a 9 pm to 6 am PHST shift.

Home • Careers • Job Listings • Associate Software Support Specialist, ERP Pro Property Tax

Associate Software Support Specialist, ERP Pro Property Tax

Apply Online

Do you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software. This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.

Location

Manila, Philippines

Travel

0-5%

Responsibilities

If you have the following competencies, we want to talk!

• Strong desire to work with a team that has common goals
• Passion for helping clients and building rapport
• Desire to work in a fast-paced environment where every day offers diverse questions
• Aptitude for problem-solving and thinking out of the box.
• Provide inbound support to resolve client inquiries and problems via chat, email, and phone
• Analyze data reports, forms, and web technologies commensurate with level of training and understanding.
• Determine whether to resolve issues personally or to refer to a more experienced team member.
• Responsibly communicate to all parties involved in issue resolution to meet and manage client expectations.
• Use Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May assist with writing estimates for software modification specifications and documentation of support processes.
• May submit client issues to the development team for resolution as needed.
• May p erform quality assurance testing for software module upgrades/changes. Analyze results to ensure that software performs as required.
• May create or enhance documentation throughout the support process.
• Commit to expanding technological skills and knowledge of Tyler products.
• Demonstrate awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.
• Must be willing to come into the office a minimum of 2 times a week.
• Must be able to work a 9 pm to 6 am PHST shift.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

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Apply Online

Requisition Number:2025-6911


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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

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