Associate Service Technician

TriMark USA; Lewisville (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Pet insurance

Legal insurance

401k

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Job summary

TriMark USA in Lewisville, TX is seeking an Associate Service Technician to perform basic service, repair, and installation of foodservice equipment at customer sites. This entry-level role offers an incentive plan, door-to-door compensation, and tuition reimbursement to grow into a Service Technician.

You will learn to diagnose issues, handle inventory, complete service reports, and collaborate with team members while following safety protocols.

Qualifications

• 0–1 year experience in a service-related role.
• EPA certification or coursework in a relevant field is a plus.
• Ability to pass a background check post-offer.

Responsibilities

• Conduct installation, servicing, and repair of food service equipment.
• Assist in diagnosing and troubleshooting technical issues reported by clients.
• Learn and apply technical knowledge to resolve problems.
• Run mechanical and electrical troubleshooting and test tasks.
• Inspect equipment for safety and maintain inventory.
• Maintain accurate records and submit service reports.

Skills

Troubleshooting

Customer service

Electrical knowledge

Mechanical skills

Safety compliance

Education

EPA certification

Tools

Tablets

Field service software

Mobile devices

Job description

Technician Support:

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance


• 401k


• Community Service Day


• Spotlight Awards


• National Sales Excellence Awards


• CFSP Prep Certification Program

TriMark is GROWING its Service Team!

Position Summary

• The Associate Service Technician reports to the Service Supervisor


• Located in Lewisville, TX


• Field Based - Full-Time

The Associate Service Technician is responsible for basic-level service, repair, and installation of foodservice equipment at a customer's location. This opportunity offers an incentive plan, compensation paid from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Service Technician and eventually a Senior Service Technician position. This entry-level position is designed for individuals with a willingness to learn, and a desire to develop a rewarding career in the food service and equipment industry.

Essential Functions & Responsibilities

• Technician Support:
  
  
  
  • Conduct installation, servicing, and repair of food service equipment
  
  
  • Assist in diagnosing and troubleshooting technical issues reported by clients.
  
  
  • Learn and apply technical knowledge to resolve problems efficiently.
  
  
  
  


• Equipment Maintenance:
  
  
  
  • Run mechanical and electrical troubleshooting and test tasks
  
  
  • Survey safety devices and equipment on a regular basis
  
  
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
  
  
  • Inspect food service equipment for the purpose of ensuring safety
  
  
  • Request equipment, parts, and supplies for the purpose of maintaining inventory and ensure that necessary tools are available to complete the necessary repair/installation
  
  
  • Identify necessary repairs and provide ongoing preventative maintenance
  
  
  
  


• Customer Interaction:
  
  
  
  • Interact with clients in a professional and courteous manner.
  
  
  • Provide clear and concise explanations of technical issues and solutions.
  
  
  
  


• Documentation:
  
  
  
  • Maintain accurate records of service activities, including work performed, parts used, and resolutions applied.
  
  
  • Complete service reports and submit them in a timely manner.
  
  
  
  


• Training and Development:
  
  
  
  • Participate in training programs to enhance technical skills and knowledge.
  
  
  • Stay updated on industry trends and new technologies.
  
  
  
  


• Collaboration:
  
  
  
  • Work collaboratively with other team members and departments to ensure seamless service delivery.
  
  
  • Seek guidance from experienced technicians to enhance learning.
  
  
  
  


• Safety Compliance:
  
  
  
  • Adhere to all safety protocols and guidelines during service activities.
  
  
  • Report any safety concerns or incidents promptly.
  
  
  
  

Competencies

• Ability to use field automation systems, (Tablets, cell phone, etc.)


• Detail-oriented with excellent problem-solving skills.


• Effective communication and interpersonal abilities.


• Ability to follow instructions and work collaboratively within a team.


• Commitment to delivering high-quality service.

Qualifications & Experience

• 0 – 1 years of experience in a service-related role, (Plumbing, Automotive, Electrical) or equivalent military or practical experience.


• EPA certification or coursework in a relevant field is a plus.


• Ability to successfully pass a background check post offer acceptance.

Physical Requirements

• Ability to lift 75 pounds.


• Bend or twist body.


• Use hands to handle, control or feel objects, tools. or controls.


• Stand for long periods of time.


• Keep or regain their balance.


• Kneel, stoop, crouch, or crawl.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].