Service Technician

TriMark USA, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Tuition reimbursement

Career progression opportunities

Job summary

TriMark USA is seeking a skilled Service Technician – Refrigeration in Atlanta, GA. You will diagnose, repair, and maintain commercial refrigeration equipment including walk-ins, reach-ins, ice machines, prep tables, and cold storage.

The ideal candidate has strong refrigeration expertise, emphasizes safety and customer service, and seeks growth within a nationwide company. Join a team that values hands-on training and service excellence.

Qualifications

• 1-2+ years of experience servicing commercial refrigeration systems
• Experience in commercial foodservice equipment
• EPA Universal Certification (required)
• Strong understanding of refrigeration cycles, controls, and electrical systems
• Ability to read wiring diagrams and technical schematics
• Experience with common brands of commercial refrigeration equipment
• Valid driver's license with acceptable driving record
• Ability to lift 75+ pounds and work in confined or high-temperature environments
• Strong problem-solving skills and independent work ethic

Responsibilities

• Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
• Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional foodservice environments
• Troubleshoot electrical, mechanical, and refrigerant system issues
• Conduct preventative maintenance to ensure optimal equipment performance and longevity
• Handle refrigerants in compliance with EPA and environmental regulations
• Maintain accurate service documentation, parts usage, and customer records
• Communicate clearly with customers regarding repair status, timelines, and recommendations
• Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
• Maintain service vehicle inventory and tools
• Follow all safety procedures and company standards

Skills

Refrigeration troubleshooting

Electrical systems understanding

Reading schematics

Customer service

Diagnostics and repair

Tools

Service management software

Mobile dispatch systems

Job description

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity , Customer Service , Accountability , Respect , and Excellence . For more information, please visit: www.trimarkusa.com

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

POSITION SUMMARY:

• The Service Technician reports to the Service Manager
• Located in Atlanta, GA
• Field Based - Full Time

TriMark USA is seeking a skilled and customer-focused Service Technician – Refrigeration to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial refrigeration systems including walk-ins, reach-ins, ice machines, prep tables, and cold storage equipment.

The ideal candidate combines strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service. This role is ideal for candidates who are looking to transition out of HVAC working indoors at customer sites.

ESSENTIAL FUNCSTIONS & KEY RESPONSIBILITIES

• Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
• Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional foodservice environments
• Troubleshoot electrical, mechanical, and refrigerant system issues
• Conduct preventative maintenance to ensure optimal equipment performance and longevity
• Handle refrigerants in compliance with EPA and environmental regulations
• Maintain accurate service documentation, parts usage, and customer records
• Communicate clearly with customers regarding repair status, timelines, and recommendations
• Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
• Maintain service vehicle inventory and tools
• Follow all safety procedures and company standards

REQUIRED QUALIFICATIONS:

• 1-2+ years of experience servicing commercial refrigeration systems
• Experience in commercial foodservice equipment
• EPA Universal Certification (required)
• Strong understanding of refrigeration cycles, controls, and electrical systems
• Ability to read wiring diagrams and technical schematics
• Experience with common brands of commercial refrigeration equipment
• Valid driver's license with acceptable driving record
• Ability to lift 75+ pounds and work in confined or high-temperature environments
• Strong problem-solving skills and independent work ethic

PREFERRED QUALIFICATIONS:

• CFESA certification
• Basic hot-side equipment knowledge (a plus)
• Experience using service management software/mobile dispatch systems

CORE COMPETENCIES:

• Technical troubleshooting excellence
• Accountability and ownership
• Time management and prioritization
• Safety and compliance awareness
• Team collaboration

#MKIndeed

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc.Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .