Associate Scheduler - Crew Hotel Operations (Onsite)

United Airlines; Arlington Heights (IL); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flight privileges

401(k)

Paid time off

Job summary

United Airlines in Arlington Heights, IL seeks a Crew Scheduling and Hotel/Transportation Coordinator within the Customer Solutions and Recovery team. You will manage daily hotel and transportation bookings for Pilots and Flight Attendants, guided by CBA, FAR and FAA rules, while delivering strong customer service and collaborating with stakeholders.

This role requires attention to operational detail, problem solving in real time, and the ability to optimize inventories and communicate changes

Qualifications

• Bachelor's degree or background in related airline operations or hotel front desk experience.
• 1+ years of experience.
• Experience using Word and Excel.
• Customer service and communication background.
• Strong analytical and problem-solving skills.
• Reliable and punctual attendance is an essential function of the position.
• Strong written and verbal communication skills.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Demonstrates understanding of AI tools and responsible use.

Responsibilities

• Monitor and execute daily operations of unassigned hotel and transportation requirements through system alerts.
• Correct contractual violations of layover hotel assignments to maintain on-time departures and financial objectives.
• Work with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations for equipment substitutions.
• Coordinate and communicate crew change information to minimize flight delays or cancellations.
• Keep supervisors informed of pertinent operational information.
• Achieve operational and financial objectives for on-time performance while promoting crew quality of life and compliance with AFA/ALPA.
• Support flight crews and suppliers to resolve questions about hotel or transportation.
• Maintain the HOME system and record all hotel/transportation information.
• Assist with HOME automation testing and propose solutions.
• Optimize hotel/transportation inventories through reuse or cancellation of vacancies.
• Interact with Crew Scheduling and Charter Sales to develop optimum hotel/transportation assignments.
• Execute the appropriate number of hotel bookings to protect operations during irregular events at the lowest rate.
• Proactively communicate potential sellout cities due to seasonality or events.
• Maintain telephone availability to meet customer service levels and goals.

Skills

Customer service

Verbal communication

Written communication

Analytical thinking

Problem solving

Punctuality

Education

Bachelor's degree / airline operations or hotel front desk experience

Tools

Word

Excel

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

The Customer Solutions and Recovery group is responsible for making sure that when a customer’s journey doesn’t go right, employees are given the in-the-moment tools, guideless and processes to help meet the challenge and make the situation right for the customer and United.

Job overview and responsibilities

This role will manage and execute the day to day assigning of crew rooms and transportation for Pilots and Flight Attendants that are primarily driven by unscheduled changes to flight schedules. These daily tasks will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines. This position will also require a high-level of customer service and collaboration with stakeholders and vendors. A high-level of creative thinking will be required to solve in the moment operational issues and complexities.

• Monitor and execute daily operations of unassigned hotel and transportation requirements through the use of system alerts
• Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain on-time departures and meet financial objectives
• Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations to accommodate equipment substitutions
• Coordinate and communicate crew change information to minimize flight delays or cancellations
• Keep supervisors informed of pertinent operational information
• Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer-focused manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation
• Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information
• Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information
• Assists with HOME automation testing, identify errors and propose solutions to appropriate personnel
• Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gainsharing program
• Interact with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters
• Execute the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking
• Proactively communicates potential sellout cities due to seasonality or special events
• Maintains appropriate telephone availability in order to meet proper customer service levels and performance against goals

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelors Degree or background in related airline operations or hotel front desk experience
• 1+ years of experience
• Experience using wide variety of computer applications, including Word and Excel
• Customer Service and communication background
• Strong Analytical and problem-solving skills
• Reliable and punctual attendance is an essential function of the position
• Strong written and verbal communication skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem‑solving. Apply critical thinking to validate AI‑generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security

The base pay range for this role is $53,960.00 to $70,334.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]