Senior HR Partner Representative (Hybrid)

United Airlines; Chicago (IL); On-site; USD 82,000 - 107,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

Parental leave

EAP

Commuter

Holidays

PTO

401(k)

Flight privileges

Job summary

United Airlines is seeking a Sr. HR Partner Representative to provide broad HR generalist support across the enterprise, partnering with HR Business Partners, HR Operations and Centers of Excellence to deliver a consistent employee and leader experience.

You will triage and coordinate requests through ServiceNow and Workday, analyze trends, and help drive standard HR processes while aligning with strategic priorities.

Qualifications

• 2+ years as HR Generalist or equivalent in HR or related field.
• Up to 10% travel as needed.
• Knowledge of collective bargaining, labor contracts, and union practices.
• Able to diagnose workforce challenges and drive solutions.
• Experience using data analytics to interpret workforce trends.
• Strong verbal and written communication skills.
• Ability to support cross-functional initiatives and align resources.
• Translate strategy into actionable plans and coordinate with stakeholders.
• Authorized to work in the United States without sponsorship.
• Interview process completion required to meet qualifications.
• Reliable, punctual attendance is required.

Responsibilities

• Serve as an HR Generalist within the Central Team, supporting enterprise HR initiatives.
• Provide broad operational HR support across workgroups with various alignments.
• Triage, coordinate and resolve repeatable HR requests via ServiceNow, Workday and other HR systems.
• Escalate matters needing business judgment or specialist input.
• Identify trends, improve SOPs and knowledge resources, shift routine work as needed.
• Partner with named HR Business Partners to support leaders and employees daily.
• Support recurring HR programs and annual processes via Workday coordination.
• Maintain documentation and reporting; analyze trends to find gaps and improvements.
• Support strategic initiatives, change management and HR operating model changes.

Skills

HR generalist

data analytics

communication skills

cross-functional

strategic planning

stakeholder management

Tools

Workday

ServiceNow

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let’s define tomorrow, together.

Description

Minimum Qualifications

• 2+ years of HR Generalist or equivalent work experience in Human Resources or related field
• Up to 10% travel as needed
• Working knowledge of collective bargaining agreements, labor contracts, and union-related practices
• Demonstrated HR business acumen with the ability to diagnose complex business and workforce challenges, identify appropriate solutions, and drive implementation of effective outcomes
• Experience utilizing data analytics to interpret workforce trends, generate insights, and support business decision-making
• Strong verbal and written communication skills, with the ability to clearly convey information and influence diverse audiences
• Proven ability to support team success through cross-functional initiatives and organizational goals
• Experience translating strategic priorities into actionable plans and aligning stakeholders and resources to achieve business objectives
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interviewrequiredto meet job qualification
• Reliable, punctual attendance is a crucial function of the position

Preferred Qualifications

• Workday experience
• Airline or aviation industry experience
• Experience partnering with operational or frontline business teams
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leveragesthem to support research, analysis, content creation, and problem-solving. Apply critical thinking tovalidateAI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security

Qualifications

About the Job

The Sr. HR Partner Representative serves as an HR Generalist-focused member of the Central Team, supporting enterprise-wide HR initiatives and helping deliver a more consistent employee and leader experience through United's evolving HR Service Delivery Model. Rather than owning a dedicated business unit, this role provides broad operational HR support across workgroups, including functionally aligned initiatives where needed, and partners closely with named HR Business Partners, HR Operations, Employee Relations and Centers of Excellence. The role helps intake, triage, coordinate and resolve repeatable HR requests through ServiceNow, Workday and other key systems, while escalating matters that require business judgment, strategic consultation, employee relations expertise or leader sensitivity. This position also identifies trends, improves SOPs and knowledge resources, and helps shift routine work to the appropriate tier so HR Business Partners can remain focused on strategic business partnership.

Core Accountabilities

• Serve as a Central Team HR Generalist responsible for intake, triage, routing and resolution of repeatable HR requests received through ServiceNow, Workday and other designated HR systems; coordinate with the appropriate HRBP, COE, HR Operations or ER partner when escalation is required.
• Support enterprise-wide HR initiatives and functionally aligned work, including operational execution, case coordination, manager support and follow-through for standard HR processes that do not require dedicated business-unit ownership.
• Apply established SOPs, decision frameworks and service delivery routing rules to resolve routine and repeatable HR matters at the lowest appropriate tier, while preserving a high-quality employee and leader experience
• Partner with named HR Business Partners to support leaders and employees on day-to-day HR matters, including manager guidance, HR system navigation, policy/process questions, local execution support and case follow-up.
• Help execute recurring HR programs and annual processes such as performance, talent, compensation, employee listening and other Workday-enabled activities by coordinating operational steps, tracking completion and escalating risks or exceptions.
• Maintain accurate documentation and reporting in ServiceNow, Workday and related tools; analyze case and interaction trends to identify service gaps, process improvement opportunities, knowledge article needs and recurring work that can be standardized or shifted to the appropriate HR tier.
• Provide flexible support for strategic initiatives, change management activities, launch readiness, hypercare and continuous improvement efforts related to HR service delivery, Workday adoption and enterprise HR operating model changes.

The base pay range for this role is $81,795.00 to $106,602.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits:

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• flight privileges

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]