Bergdorf Goodman- Associate Sales Experience Manager, Shoes

Saks Global; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee discount

Career advancement opportunities

Job summary

Saks Global is seeking a Sales Experience Manager for Bergdorf Goodman in New York City. This role focuses on enhancing customer service and leading a high-performing team to drive sales growth and improve operational efficiency.

The ideal candidate will have 4–6 years of experience in luxury retail, a proven track record of achieving business goals, and strong leadership abilities. You will oversee merchandise operations and collaborate with teams to ensure customer satisfaction and departmental success.

Qualifications

• 4–6 years of relevant experience in luxury retail or fashion.
• Proven track record of achieving business goals.
• Experience in building, leading, motivating, and coaching high-performing teams.

Responsibilities

• Champion the vision and culture of Bergdorf Goodman.
• Increase sales growth and overall department performance.
• Oversee all merchandise-related operations.
• Lead team execution across department functions.
• Plan and manage the departmental budget.

Skills

Customer service

Relationship-building

Team leadership

Sales growth

Analytical skills

Education

4-year degree

Tools

MS Office

Job description

Overview

Who we are: A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. BG.com expands on Bergdorf Goodman\'s heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global\'s portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

You Will Be

The Sales Experience Manager, Shoes leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman\'s values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.

What You Will Do

• Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor
• Increase sales growth and overall department performance with company vision and values, partnering with leaders
• Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication
• Lead team execution across department functions, identifying and addressing risks or roadblocks
• Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects
• Partner with Buyers to review business performance and implement action plans to improve results
• Collaborating with Client Development Leads to establish and execute client engagement strategies
• Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies (e.g., focus programs)
• Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue
• Enforce audit compliance and uphold department and stockroom operational controls
• Lead, develop, and manage team performance to achieve business and service objectives

What You Will Bring

• 4–6 years of relevant experience, in luxury retail or fashion
• 4-year degree
• Proven track record of achieving business goals
• Experience in building, leading, motivating, and coaching high-performing teams
• A collaborative, “win together” mindset
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Flexibility to work evenings, weekends, and holidays
• Comfortable working in a remote environment

Your Life And Career At Bergdorf Goodman

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Salary And Other Benefits

[This position is also eligible for [bonus] [long-term incentive compensation awards].]

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.