Business Supervisor, Bottega

Bergdorf Goodman; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits

Job summary

A leading luxury retailer in New York seeks a Business Manager to enhance customer service and sales growth. The ideal candidate will embody strong business acumen and relationship-building skills. Responsibilities include developing creative business strategies, fostering collaboration, and ensuring exceptional client experiences. The role offers a dynamic work environment and opportunities for career advancement within a prestigious luxury retail brand.

Qualifications

• 3–5 years of experience in luxury retail or brand management.
• Proven business growth and performance targets achievement.
• Strong relationship-building skills and a collaborative mindset.
• Excellent communication and organizational skills.
• Strategic mindset with attention to detail.
• Collaborative, “win together” mentality.
• Proficiency in Google Suite and retail systems.
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 10 pounds.
• Flexibility to work evenings, weekends, and holidays based on business needs.

Responsibilities

• Lead with a focus on customer service and business growth.
• Develop and achieve business goals with cross-functional partners.
• Ensure delivery of superior client experiences aligned with standards.
• Partners cross-functionally to support seasonal buy execution, key deadlines, and ongoing business initiatives.
• Collaborates with brand visual partners to ensure alignment with brand standards and business objectives.
• Partners to collate business recaps and performance insights, communicating results to key stakeholders through executive summaries and seller communications.
• Ensures delivery of a superior client experience that aligns with both brand and Bergdorf Goodman service standards.
• Creates and implements client strategies with a clear vision for an emerging VIC program within Bergdorf Goodman.
• Develops and supports strategies for the growth, development, and retention of existing VIC client relationships.
• Supports execution and partnership between Bergdorf Goodman and the brand on all client-facing events and experiential activations.
• Serves as a visible brand ambassador on the selling floor, modeling elevated service behaviors and client engagement.
• Builds strong, collaborative relationships with leadership, merchant partners, and brand teams.
• Supports alignment across selling, merchandising, and client development initiatives.

Skills

Luxury retail experience

Business acumen

Customer service skills

Relationship-building

Communication skills

Strategic mindset

Google Suite proficiency

Retail systems proficiency

Physical stamina

Tools

Google Suite

Retail systems

Job description

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE:

The Business Manager leads with a focus on customer service and relationship-building through the embodiment of Bergdorf Goodman's foundational Service Values: Excellence, Imagination & Graciousness. The ideal candidate demonstrates strong business acumen, with a deep understanding of both the departments and vendor's goals. You inspire performance, drives sales growth, and fosters a collaborative culture that delivers exceptional client experience while upholding the highest standards of luxury retail.

WHAT YOU WILL DO:

• Promotes the vision and culture of the brand while championing Bergdorf Goodman values on a consistent basis
• Develops and achieves business goals by partnering with Bergdorf Goodman leadership, merchant teams, and brand partners to devise creative and strategic solutions that drive sales growth
• In partnership with Selling Leaders, develops and executes strategies to achieve sales goals through both home-base and “out-of-home-base” selling teams, including sales volume and defined KPIs
• Partners cross-functionally to support seasonal buy execution, key deadlines, and ongoing business initiatives
• Collaborates with brand visual partners, as needed, to ensure alignment with brand standards and business objectives
• Partners to collate business recaps and performance insights, communicating results to key stakeholders through executive summaries and seller communications
• Ensures delivery of a superior client experience that aligns with both brand and Bergdorf Goodman service standards
• Creates and implements client strategies with a clear vision for an emerging VIC program within Bergdorf Goodman
• Develops and supports strategies for the growth, development, and retention of existing VIC client relationships
• Supports execution and partnership between Bergdorf Goodman and the brand on all client-facing events and experiential activations
• Serves as a visible brand ambassador on the selling floor, modeling elevated service behaviors and client engagement
• Builds strong, collaborative relationships with Bergdorf Goodman leadership, merchant partners, and brand teams
• Supports alignment across selling, merchandising, and client development initiatives

WHAT YOU WILL BRING:

• 3–5 years of experience in luxury retail, brand management, or a client-focused business role
• Proven ability to support business growth and achieve defined performance targets
• Strong client engagement and relationship-building skills
• Excellent communication and organizational skills
• Strategic mindset with attention to detail
• Collaborative, “win together” mentality
• Proficiency in Google Suite and retail systems
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 10 pounds
• Flexibility to work evenings, weekends, and holidays based on business needs

YOUR LIFE AND CAREER AT BERGDORF GOODMAN:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the Bergdorf Goodman People Business Partner Team.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.