Bergdorf Goodman- Associate Sales Experience Manager, Shoes

Saks Fifth Avenue; New York (NY); On-site; USD 85,808 - 107,260; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discount

Job summary

Saks Fifth Avenue in New York is seeking an Associate Sales Experience Manager for Shoes. This role emphasizes customer service and relationship-building, ensuring a seamless sales experience while driving department performance. Candidates should possess 4–6 years of luxury retail experience and a 4-year degree.

The position offers a comprehensive benefits package and opportunities for career advancement within Saks Global. Join a dynamic, fast-paced environment and be a part of a landmark luxury retailer.

Qualifications

• 4–6 years of relevant experience in luxury retail or fashion.
• Proven track record of achieving business goals.
• Comfortable working in a remote environment.

Responsibilities

• Lead department performance and ensure a customer-first culture.
• Oversee merchandise-related operations including presentation standards.
• Analyze customer behavior and adapt department strategies.

Skills

Luxury retail experience

Team leadership

Sales growth strategies

Customer engagement

Education

4-year degree

Tools

MS Office Product Suite

Job description

## Associate Sales Experience Manager, ShoesApplylocations: BG\_0263\_BG Womens Storetime type: Full timeposted on: Posted Todayjob requisition id: R-107705Salary Range $85,808 - $107,260\***Job Description:******WHO WE ARE:******A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.******YOU WILL BE:********The Sales Experience Manager, Shoes** leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.******WHAT YOU WILL DO:***** **Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor*** **Increase sales growth and overall department performance with company vision and values, partnering with leaders*** **Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication*** **Lead team execution across department functions, identifying and addressing risks or roadblocks*** **Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects*** **Partner with Buyers to review business performance and implement action plans to improve results*** **Collaborating with Client Development Leads to establish and execute client engagement strategies*** **Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies (e.g., focus programs)*** **Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue*** **Enforce audit compliance and uphold department and stockroom operational controls.*** **Lead, develop, and manage team performance to achieve business and service objectives******WHAT YOU WILL BRING:***** **4–6 years of relevant experience, in luxury retail or fashion*** **4-year degree*** **Proven track record of achieving business goals*** **Experience in building, leading, motivating, and coaching high-performing teams*** **A collaborative, “win together” mindset*** **Basic proficiency with MS Office Product Suite, advanced proficiency preferred*** **Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds*** **Flexibility to work evenings, weekends, and holidays*** **Comfortable working in a remote environment******YOUR LIFE AND CAREER AT BERGDORF GOODMAN:***** **Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation*** **Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate*** **Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)*** **An amazing employee discount******SALARY AND OTHER BENEFITS**:****[This position is also eligible for [bonus] [long-term incentive compensation awards].]******Benefits**: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).****Thank you for your interest with Saks Global. We look forward to reviewing your application.****Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.**