Associate Research IT Professional

University of Dayton; Dayton (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

The University of Dayton invites applications for an Associate IT Research Professional to join UDRI's IT Team in Dayton, OH. Build, support, troubleshoot, grow as part of a growing IT infrastructure.

Responsibilities include responding to helpdesk tickets, configuring workstations, and assisting with AD and server tasks. The role requires strong customer service skills, the ability to work independently, and a valid driver's license for on-site support across Dayton-area locations.

Qualifications

• High School grad with 4 years relevant experience, or an associate degree with 2 years, or a Bachelor's and no previous experience
• Two years of expertise in a Windows desktop environment
• Must be able to work independently and have good customer interaction skills
• Strong written and oral communication skills
• Experience in providing helpdesk functions
• CompTIA Security+ certification or the ability to obtain this certification within one year of employment
• Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen
• A valid driver's license and low risk driving record is required to be insurable by the University

Responsibilities

• Respond to IT helpdesk tickets for local and remote users
• Install software on Windows
• Configure employee workstation/laptop configuration
• Configure employee accounts / Active Directory
• Assist with hardware and software procurement and inventory management
• Perform basic system and user administration tasks for Windows Server
• Troubleshoot, assemble, repair and configure Intel based workstations, servers and peripheral equipment

Skills

Windows desktop environment

Customer interaction

Written and oral communication

Helpdesk functions

Driver's license

Education

High School diploma + 4 years experience; Associate degree +2 years; Bachelor's degree + no experience

Tools

Active Directory

Windows Server

Imaging services

Windows Desktop imaging

Job description

Job No: 503863
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: Research Institute Staff
Department: Help Desk - 250223
Pay Grade: P1 - Exempt
Advertised: September 11, 2026
Applications close: Open until filled

Position Summary:

Build. Support. Troubleshoot. Grow. - Join UDRI's IT Team!

The Associate IT Research Professional provides support to a growing business and emerging IT infrastructure. Responsibilities include, but are not limited to providing IT support in the following areas:

• Respond to IT helpdesk tickets:
  • Support local and remote users
  • Install software on Windows
• Assist with employee IT infrastructure:
  • Configure employee workstation/laptop configuration
  • Configure employee accounts / active directory
• Assist with hardware and software procurement and inventory management
• Perform basic system and user administration tasks for Windows Server
• Troubleshoot, assemble, repair and configure Intel based workstations, servers and peripheral equipment

The RITO Helpdesk supports all UDRI employees located at various locations in the Dayton Area. In support of our employees at these locations, RITO Helpdesk receives frequent helpdesk request tickets for tasks that must be completed in person, including troubleshooting hardware or network issues, deploying equipment for new employees or replacement equipment (computers, monitors, printers, etc), and other troubleshooting or tasks that may not be accomplished via remote tools. RITO is assigned a UD vehicle, which is often used by Helpdesk staff for transporting large equipment items. For these reasons, driving is an essential function for the role of Associate Research IT Professional in RITO and all Helpdesk staff must hold a valid driver's license with a clean driving record.

Minimum Qualifications:

• High School graduate plus four years of relevant experience (diverse, progressive administrative) and training, OR an associate degree plus two years of relevant experience and training, OR a Bachelor's and no previous experience required
• Two years of expertise in a windows desktop environment
• Must be able to work independently and have good customer interaction skills
• Strong written and oral communication skills
• Experience in providing helpdesk functions
• CompTIA Security+ certification or the ability to obtain this certification within one year of employment
• Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen
• A valid driver's license and low risk driving record is required to be insurable by the University

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• 1+ years of Active Directory and Windows File Server expertise
• Experience in setup and management of imaging services for building out workstations for windows
• Experience supporting Linux systems

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.