Systems Administrator

University of Dayton Research Institute; Dayton (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

University of Dayton Research Institute invites qualified applicants to apply for our Systems Administrator opening. You will support the Sustainment Technologies Transition through software application administration, user access, and security compliance.

The role emphasizes troubleshooting, remote access, and ensuring reliable IT services while collaborating with the Research Information Technology Office to deliver high-quality customer support.

Qualifications

• BS degree in IT or related field and 3+ years of experience or an associate degree with 5+ years of experience.
• Familiarity with IT industry best practices and software administration support.
• Experience delivering excellent customer support and strong communication skills.
• Familiarity with managing cloud and virtual environments.
• Familiarity with troubleshooting computer hardware issues.
• Ability to read, write, and understand technical manuals and guides.
• Ability to obtain and maintain a Secret security clearance and pass a Tier 1 investigation.
• U.S. citizenship and ability to obtain a security clearance.

Responsibilities

• Provide system administration support for UDRI software applications and IT needs.
• Create user accounts, troubleshoot, and resolve customer questions and issues.
• Ensure compliance with security safeguards and document access.
• Characterize and diagnose customer problems using best practices and remote tools.
• Elevate issues when needed to maintain service quality.

Skills

IT administration

Customer support

Cloud environments

Virtualization

Security awareness

Education

BS degree in IT or related field

Associate degree + 5 years experience

Tools

Active Directory

DNS

DHCP

Azure / cloud services

Virtualization (VMware/Hyper-V)

Job description

Power Research. Secure Systems. Make an Impact. UDRI invites qualified applicants to apply for our Systems Administrator opening!

About This Role

The Systems Administrator is part of the Research Information Technology Office and provides technical support and excellent service to the Sustainment Technologies Transition. The System Administrator provides system administration support to UDRI’s software applications and other program IT needs. Focused primarily on software applications, this role begins the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Next, they apply logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve the ticket or elevate as appropriate. This position supports the Research Institute’s software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.

Minimum Qualifications

• Bachelor of Science degree in relevant field plus three years of experience OR an associate’s degree plus 5 years of experience.
• Knowledge of IT industry best practices and software administration support.
• Experience providing excellent customer support and strong communication skills.
• Familiarity with managing Cloud and virtual environments.
• Familiarity with troubleshooting computer hardware issues.
• Ability to read, write, and understand technical manuals, procedural documentation, and original equipment manufacturer guides.
• Based on the nature of this work, must be able to obtain and maintain a Secret security clearance and successfully complete a Tier one (T1) investigation.
• Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen and be able to obtain and maintain a security clearance.

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• Demonstrated familiarity with one or more of the following infrastructure support services: DNS, DHCP, Microsoft Active Directory.
• Ability to promote cooperation and commitment within a diverse team to achieve goals and deliverables.
• Ability to recover or rebuild client site systems, and applications (reverse engineer).
• Demonstrated experience successfully and concurrently managing multiple projects.
• Active Security+, or CISSP certification or the ability to obtain one within one year of employment.

Closing Statement

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans’ Readjustment Assistance Act of 1973.