Associate Relations Advisor (On-Site)

Kohl's; Tallahassee (FL); Hybrid; USD 60,000 - 86,000; Full time

Job summary

Kohl's seeks an Associate Relations Advisor to handle all associate relations issues, conduct data analysis, and educate managers on best practices. You will act as a subject matter expert, coach cross-functional leaders, and guide communications plans for impacted associates.

You’ll document cases, identify trends, and partner with leadership to implement best practices that reduce issue recurrence. This role requires discretion and strong collaboration across teams in a hybrid work environment.

Qualifications

• Strong verbal and written communication skills are essential.
• High attention to detail in handling case data and investigations.
• Proven critical thinking and problem-solving abilities are required.
• Must multitask and prioritize workload effectively.
• Maintain strict confidentiality of sensitive information.

Responsibilities

• Address associate relations concerns and inquiries, including harassment claims and performance issues.
• Conduct confidential investigations and provide resolutions for multiple levels of claims.
• Serve as a subject matter expert for associate relations inquiries and concerns.
• Provide coaching to cross-functional leadership.
• Lead performance conversations and draft counseling plans with follow-ups.
• Collaborate with business partners for associate relations information.

Skills

Verbal & written communication

Attention to detail

Critical thinking

Multitasking & prioritization

Confidentiality

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Workday

Job description

Role Specific Information

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

Job Description

About the Role

As Associate Relations Advisor, you will execute all associate relations issues, provide detailed data analysis and draw meaningful conclusions from the case management system to better educate managers on associate relations best practices.

What You’ll Do

• Address associate relations concerns, issues and inquiries, including harassment claims, associate conduct and performance issues and accommodation requests
• Conduct confidential investigations, evaluate cases and provide resolutions for multiple levels of associate relations claims
• Serve as a subject matter expert and resource for all associate relations-related inquiries and concerns
• Provide coaching to cross-functional leadership
• Lead performance conversations and give direction on the communication plan for associate(s), draft and monitor counseling sessions and conduct follow-up conversations with impacted associates
• Collaborate with key business partners for all associate relations-related information
• Utilize the case management system to document cases, analyze data and identify trends in associate relation issues across Kohl’s
• Partner with associate relations leadership to identify best practices for mitigating case reoccurrences
• Support the development of all associate relation training materials, templates, and toolkits for managers
• Lead cross-functional programs designed to establish and maintain effective associate relations through the uniform and equitable application of policies and procedures
• Additional tasks may be assigned

What Skills You Have

Required

• Strong verbal and written communication skills
• High attention to detail
• Strong critical thinking and problem-solving skills
• Proven ability to multitask and prioritize workload
• Able to maintain a high level of confidentiality

Preferred

• Bachelor’s degree or equivalent experience
• Strong experience and knowledge of associate relations
• Experience with ServiceNow, Workday, and other human capital management systems

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section
• Ability to comply with dress code requirements
• Basic math and reading skills, legible handwriting, and basic computer operation
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
• Ability to learn and comply with all company policies, procedures, standards and guidelines
• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
• Ability to work as part of a team and interact effectively and appropriately with others
• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
• Ability to satisfactorily complete company training programs
• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
• Ability to plan, prioritize and monitor activities across business units
• Ability to complete or oversee the completion of assigned projects in a timely manner