Associate Quality Account Manager I - Pharma QA & Liaison

PCI Pharma Services; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Job summary

PCI Pharma Services seeks an Associate Quality Account Manager I in Philadelphia, PA. You will assist in coordinating quality activities for a customer-focused team, review batch records for cGMP compliance, and serve as the QA liaison for assigned accounts, ensuring timely, accurate quality documentation and resolutions.

You will help track KPIs, investigate deviations, and support continuous improvement with training for new Quality Coordinators.

Qualifications

• High school education and at least five (5) years of pharmaceutical packaging experience.
• A college degree with a concentration in a scientific discipline is preferred.
• Excellent organizational, time management and multi-tasking skills.
• Able to use personal computers, business software and technical software (MS Office).
• Ability to create, interpret scientific tables, charts and graphs.
• Lean Six Sigma or process improvement training is a plus.
• Strong oral and written interpersonal communication with stakeholders.

Responsibilities

• Coordinate quality activities for a designated Customer Focused Team within budget and time frames.
• Assist with batch record reviews to ensure cGMP and customer requirements.
• Create batch records to support the production schedule.
• Primary QA contact for assigned customer accounts.
• Liaise with customers regarding quality control documentation and issues.
• Attend or lead conference calls and customer meetings for quality metrics.
• Populate quality metrics and KPIs for team performance.
• Assist in initiating and investigating quality deviations.
• Initiate supplier non-conformance reports and material control actions.
• Train, develop, and mentor new Quality Coordinators.
• Adhere to PCI and cGMP policies; perform other duties as assigned.

Skills

Organization

Time management

Multi-tasking

MS Office proficiency

Education

High school diploma

College degree in a scientific discipline

Tools

MS Office

Job description

PCI Pharma Services seeks an Associate Quality Account Manager I in Philadelphia, PA. You will assist in coordinating quality activities for a customer-focused team, review batch records for cGMP compliance, and serve as the QA liaison for assigned accounts, ensuring timely, accurate quality documentation and resolutions.

You will help track KPIs, investigate deviations, and support continuous improvement with training for new Quality Coordinators.