Associate Public Safety Product Manager (Hybrid)

Tyler-Technologies-29572f8; Troy (MI); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Tyler Technologies in Troy, MI is seeking an Associate Product Manager to improve police report writing workflows, collaborating with officers, supervisors, and records staff. You will gather customer input, translate insights into plans, and work with engineering and design to deliver reliable, scalable product experiences.

The role emphasizes prioritizing backlog based on impact, working in a hybrid local-to-Troy, MI office 3 days per week, and advancing mission‑critical public-safety

Qualifications

• 3+ years of experience in product management, business analysis, software development, implementation, or a closely related role.
• Curiosity about how people work and the ability to translate insights into better product experiences.
• Strong product thinking: you can break down a problem, ask thoughtful questions, organize ambiguity, and help identify the highest‑impact path forward.
• Clear, concise communication skills. You can write requirements that give engineering and design teams confidence, and explain customer needs to technical and non‑technical partners.
• Strong attention to detail and follow‑through, especially when a workflow, data point, or user experience can affect the accuracy of critical public‑safety records.
• Ability to build alignment across engineering, design, support, implementation, and customer‑facing teams around customer needs, product priorities, and shared outcomes.
• An eagerness to learn technical concepts, understand system and data dependencies, and make sound tradeoffs alongside experienced teammates.
• A customer‑centered mindset and interest in understanding the real‑world context behind requests – not just the feature being asked for.

Responsibilities

• Develop a deep understanding of how officers, supervisors, records personnel, and agency administrators create, review, approve, and manage police reports, including the operational consequences when those workflows create friction.
• Talk directly with customers and partner with support and implementation teams to uncover unmet needs, recurring pain points, and opportunities to make report writing faster, clearer, and more reliable.
• Help frame customer problems, evaluate potential solutions, and translate product direction into well-defined plans, user stories, workflow designs, acceptance criteria, and supporting documentation.
• Partner closely with engineering and design to turn complex public‑safety workflows into intuitive, dependable product experiences.
• Help prioritize the backlog by weighing customer impact, agency needs, business value, technical dependencies, effort, and urgency.
• Participate actively throughout delivery: clarify requirements, make informed tradeoffs, validate functionality, and help the team maintain momentum toward meaningful outcomes.
• Test new capabilities against real‑world reporting workflows, ensuring they support accurate documentation and are practical for the people who rely on them every day.
• Investigate customer‑reported issues with support, clients, and engineering; articulate expected behavior, customer impact, and the path to resolution.

Skills

Product management

Customer discovery

Requirements writing

Cross-functional teamwork

Data analytics

AI product features

Job description

Tyler Technologies in Troy, MI is seeking an Associate Product Manager to improve police report writing workflows, collaborating with officers, supervisors, and records staff. You will gather customer input, translate insights into plans, and work with engineering and design to deliver reliable, scalable product experiences.

The role emphasizes prioritizing backlog based on impact, working in a hybrid local-to-Troy, MI office 3 days per week, and advancing mission‑critical public-safety