Product Analyst - User Experience

Tyler Technologies, Inc.; Troy (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A tech company specializing in public safety solutions is looking for a Product Analyst to improve the user experience for emergency responders. You will document workflows, support product requirements, and modernize legacy systems. Ideal candidates should have a Bachelor's degree in a related field and 0-2 years of experience in product management or UX. Strong communication skills and an interest in usability are essential. The position is based in Troy, Michigan with occasional travel required.

Qualifications

• 0–2 years of experience in product management, UX, business analysis, or software development.
• Strong written and verbal communication skills.
• Interest in user experience design and workflow optimization.

Responsibilities

• Study real-world workflows used by emergency dispatchers.
• Translate UX concepts into clear product requirements.
• Support initiatives to refresh legacy product screens.

Skills

User experience design

Communication

Collaboration

Organizational skills

Education

Bachelor’s degree in a related field

Tools

Jira

Azure DevOps

Job description

Tyler Technologies is seeking a Product Analyst to join our Public Safety product team. This role will focus on improving the user experience for emergency response professionals, including dispatchers, officers, firefighters, and emergency medical personnel.

You will help lead a modernization initiative that updates our product’s visual design, usability, and operational workflows to align with Tyler’s corporate design system. The goal is to make critical software faster, clearer, and easier to use for the professionals who rely on it during emergency situations.

This is an excellent opportunity for someone early in their product career who is passionate about design, usability, and mission‑driven technology. You will collaborate with product managers, designers, engineers, and public safety professionals to ensure our solutions support real‑world emergency response workflows.

Responsibilities

User Experience & Workflow Improvement

• Study and document real‑world workflows used by emergency dispatchers and first responders.
• Identify opportunities to simplify, streamline, and modernize product workflows.
• Partner with UX designers to apply Tyler’s corporate design system across existing product interfaces.

Product Execution

• Translate UX concepts and customer needs into clear product requirements, user stories, and acceptance criteria.
• Support backlog grooming, sprint planning, and other Agile development activities.
• Work with engineering to ensure design standards and workflows are implemented effectively.
• Gather feedback from public safety agencies, dispatch centers, and emergency response teams.
• Participate in customer calls, demos, and usability sessions to understand operational challenges.
• Represent user needs when prioritizing enhancements and improvements.

Product Modernization

• Support initiatives to refresh legacy product screens and workflows.
• Ensure new features align with Tyler’s design standards and accessibility guidelines.
• Help maintain consistency across modules and products as the platform evolves.

Operational Support

• Track feature progress and communicate updates to stakeholders.
• Assist with sprint QA, usability validation, and release preparation.
• Document workflows, design decisions, and product updates for internal teams.

Qualifications

• Bachelor’s degree in Product Management, Business, Information Systems, Computer Science, Human‑Computer Interaction, or a related field
• 0–2 years of experience in product management, UX, business analysis, or software development (internships included)
• Strong written and verbal communication skills with the ability to write clear requirements and documentation
• Interest in user experience design, usability, and workflow optimization
• Ability to collaborate with engineering, design, and customer‑facing teams
• Strong organizational skills and attention to detail

To Be Successful in This Role, You Are…

• Curious about how real‑world users interact with software under pressure
• Interested in design systems, usability, and product consistency
• Comfortable learning technical concepts and working closely with developers
• Able to balance customer empathy with practical implementation
• Motivated to improve technology used in mission‑critical public safety environments

Nice to Have

• Familiarity with UX principles, design systems, or Material Design
• Experience using Agile tools such as Jira, Azure DevOps, or similar backlog management systems
• Coursework or projects related to UX design, human‑centered design, or service design
• Interest in public safety, emergency services, or government technology

Why This Role Matters

The software used by emergency response teams must be fast, intuitive, and reliable. In high‑stress situations, every second counts. By improving the usability and workflows of our public safety platform, you will help thousands of agencies respond more effectively to emergencies and better serve their communities.

Location

Troy, Michigan

Travel

10-25%

EEO Statement

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Background Check Requirement

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.