Associate Property Manager – Spokane

TOK Commercial; Spokane (WA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus

Medical, Dental & Vision insurance

HSA & FSA options

Company-paid Life & AD&D insurance

PTO accrual starting at 11 hours per月

Paid Holidays: 9 per year

401(k) with company matching

Employee Assistance Program

Job summary

TOK Commercial in Spokane, WA seeks an Associate Property Manager to protect, maintain, and enhance commercial real estate value. You will direct property operations, tenant relations, and financial activities to maximize owner returns.

You will review leases, manage budgets, and supervise maintenance and capital projects, while coordinating with vendors and on-call teams. A Washington license and strong communication are essential.

Qualifications

• Active Washington Real Estate license required.
• College degree preferred; property management experience helpful.
• Proficiency in Yardi and financial reporting essential.
• Strong communication and organizational skills under pressure.

Responsibilities

• Coordinate and manage portfolio to protect and enhance value for owners, tenants, and the Company.
• Review leases, insurance, service contracts; explain scope and costs to clients.
• Develop property budgets with annual projections and report cash flow and variances.
• Oversee maintenance, capital improvements, and vendor bidding processes.
• Supervise rent collections, tenant charges, and on-call emergency responses.
• Prepare financial statements and period-end reports for owners.
• Maintain tenant communications and key logs; assist with evictions when needed.
• Support senior managers and transitions to lead manager for portfolios.

Skills

Washington Real Estate License

Excellent communication

Yardi software

Budgeting & financial reporting

Education

College degree (preferred)

Tools

Yardi

Job description

Description

Are you a self-motivated and highly resourceful person who is capable of dominating the markets we serve? Do innovation, information, and teamwork excite you? Are you an avid learner who is always looking to improve?

TOK is seeking a talented Associate Property Manager who will be responsible for protecting, maintaining, and enhancing the value of commercial real estate assets in order to maximize the property owner’s financial return and for the benefit of the tenants and the Company. This is accomplished by independent direction and coordination of the property’s operational and financial activities, tenant retention, and property maintenance. This employee represents the property owner to both the tenants and the public.

Who We Are

• Locally and independently owned company founded in 1991.
• The leading commercial real estate firm in Idaho, newly expanding into the Inland Northwest market.
• Voted by our employees as one of Idaho’s Best Places to Work for nineteen (19!) consecutive years. We encourage you to join our team and see why!

As an Associate Property Manager, a typical day includes performing these essential duties and responsibilities:

• Acts as coordinator to ensure that company fully meets and exceeds contractual property management obligations. Responsible for all management-related duties in order to best serve each property, representing the owners as ‘clients’ and tenants as ‘customers’.
• Manages portfolio in efforts to protect, maintain, and enhance the value of certain assigned commercial real estate assets in order to maximize the owner's financial return and for the benefit of the tenants, clients, and the Company.
• Reviews and enforces all terms of leases, insurance and service contracts. Understands and upholds all terms and conditions of property management agreement and explains to client as needed the extent and scope of management responsibilities, services to be performed, and costs for services. Likewise, is aware of what management contract does not provide and what additional charges may be billed to the client or tenant as work outside the normal scope of engagement.
• Develops property budgets with annual projections for anticipated income and budgeted operating expenses and capital improvement expenditures for client’s approval. Assisted in this effort by a Property Accountant.
• Visits properties and reports property conditions (preventive and emergency) to the property owners with assistance from the maintenance team.
• Oversees the maintenance of property conditions (preventive and emergency), contracts for and oversees capital improvements and alterations, renovations or reconditioning of property as specified in property management contract, or per the owner’s directions or lessee’s agreement.
• Oversees collection of rents and other tenant charges.
• Coordinates bidding process with vendors.
• Directs disbursement strategy on behalf of clients.
• May contact utility companies to arrange for transfer of service for tenants and owners.
• Oversees preparation of financial statements and reports on status of properties to include annual budget preparation, monthly bill coding, financial document preparation, review and analysis including cash flow, income statement, general ledger, A/R & A/P, delinquencies and balance sheet.
• Coordinates and logs tenant calls/requests with maintenance and/or repair personnel.
• Maintains key log and organization of all keys for property.
• Participates in the on-call rotation for after-hours and emergency services related to the property management portfolio, ensuring prompt response and resolution to urgent issues. Property Managers are on call approximately 3 weeks out of the year.
• May assist with eviction of tenants in compliance with lease terms, court order, and directions from legal counsel and owner.
• Tracks tenant insurance and contact information.
• This position serves as a support role to a minimum of 2 property managers (Senior Manager, Commercial Manager).
• Transitions to lead manager on their own portfolio after approximately 90 days.
• Provides support to owners and work with Title Companies in the event of sale, appraisal, refinance, or account changes.
• Reliable and predictable attendance required.
• Other duties as assigned by Management.

Requirements

Essential knowledge, skills and abilities needed to succeed as an Associate Property Manager:

• Must have an active Washington Real Estate license.
• College degree strongly preferred. Experience in property management as either an assistant or manager is preferred.
• Will be able to use the Yardi lease management system to include but not limited to: creating budgets, producing monthly financials, sending out tenant rent statements, correcting and approving invoices.
• Displays excellent oral and written communication skills and proficiency in necessary computer software.
• Ability to work under pressure in a fast-paced environment, time management, communication and organizational skills.
• Demonstrate the ability to maintain professional relationships with owners, tenants, vendors, and staff while providing high levels of service to owners and tenants by communicating clear and timely responses to issues, requests, problems, and regular reporting.
• Valid Driver’s License required.

Essential physical abilities required:

• Must be able to remain in a stationary position at least 50% of the time, occasionally move about the office to access necessary materials, and operate a computer and other office machinery.
• Must be able to effectively communicate with clients and team members, as well as be able to interpret instructions and exchange accurate information.
• Must have sufficient visual and mental perception, which allows the employee to comprehend written work requirements, and determine necessary actions required to meet the finished product standards.
• Must be able to lift and carry objects up to 30 pounds and work in an office environment that may require walking, bending, stooping, kneeling, crouching, and sitting for long periods of time.

Benefits:

• Monthly bonus structure based on portfolio performance
• Medical, Dental, & Vision insurance
• Health Savings Account and Flexible Spending Account options
• Company-paid Life and AD&D insurance
• Optional Short-Term Disability, Accident, Hospital Indemnity, Critical Illness, Identity Theft, and Legal Protection plans
• Employee Assistance Program
• 401(k) with company matching
• Paid Time Off accrued starting at 11 hours per month; accrual rate increases with years of service
• Paid Holidays: 9 per year, plus your birthday!