Associate Project Manager

Subzeroeng; Salt Lake City (UT); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for an Associate Project Manager to coordinate installation schedules and enhance customer satisfaction. The ideal candidate will thrive in a fast-paced environment, managing multiple projects while ensuring clear communication with various stakeholders. This role involves troubleshooting technical issues, maintaining high customer satisfaction, and collaborating with different departments. If you have a passion for problem-solving and delivering excellent service, this opportunity is perfect for you!

Qualifications

• 3+ years in Project Coordination or Customer Service roles.
• Experience in technical troubleshooting or manufacturing environments is a plus.

Responsibilities

• Manage customer installation schedules and logistics.
• Respond to warranty and technical support requests promptly.
• Document all communication and resolutions accurately.

Skills

Project Coordination

Customer Service

Technical Troubleshooting

Communication Skills

Problem-Solving

Time Management

Education

Associate or Bachelor's Degree in Business

Tools

ERP Systems (Infor, NetSuite)

CRM Platforms

Microsoft Office Suite

Job description

Join us to apply for the Associate Project Manager role at Subzero Engineering.

We are seeking an experienced Associate Project Manager at our Salt Lake City, UT facility.

Summary

The Associate Project Manager coordinates installation schedules and communicates with internal and external stakeholders, including Operations, Engineering, Dealers/Installers, and Customers. This role acts as the primary contact for customer support inquiries, warranty claims, technical assistance, and troubleshooting. The ideal candidate thrives in a fast-paced environment and delivers excellent service through proactive communication, follow-up, and resolution ownership.

Essential Duties and Responsibilities

1. Manage and maintain customer installation schedules.
2. Coordinate delivery logistics and timelines with customers and internal teams.
3. Prepare documentation for submittals and respond to inquiries.
4. Respond promptly to warranty and technical support requests.
5. Investigate and resolve product or service issues, identifying root causes and solutions.
6. Take ownership of issues, facilitate corrections or handoffs, and ensure timely follow-up.
7. Maintain high customer satisfaction through clear communication and service.
8. Document all communication, resolutions, and follow-up actions accurately.
9. Collaborate with Engineering, Operations, Sales, and other departments.
10. Travel up to 50% of the time.
11. Perform other duties as assigned.

Minimum Requirements

• At least 3 years in Project Coordination, Customer Service, or a related client-facing role, or 1 year experience with the Company as a Site Service Installer.
• Associate or bachelor’s degree preferred in Business, Communications, or related fields; relevant experience considered.
• Experience in technical troubleshooting or manufacturing/engineering environments is a plus.
• ERP and CRM experience preferred (Infor, NetSuite, or similar).
• Strong written and verbal communication skills.
• Ability to manage multiple projects and deadlines with attention to detail.
• Effective problem-solving and critical thinking skills.
• Proficiency in Microsoft Office Suite and familiarity with CAD viewing tools and ERP/CRM platforms.
• Ability to adapt in a fast-paced environment and interact with diverse personalities.
• Organized, self-motivated, and solutions-oriented.

Physical Requirements

• Prolonged sitting at a desk and working on a computer.
• Onsite support may require standing for up to 8–10 hours and lifting up to 50 lbs.
• Frequent movement around active construction and installation sites, including walking, climbing ladders, and navigating uneven surfaces.
• Must wear PPE, including safety glasses, hard hats, gloves, and steel-toe boots.
• Ability to talk, hear, stand, walk, reach, climb, stoop, kneel, crouch, or crawl as required.
• Specific vision abilities include close, distance, color, peripheral, and depth perception, and the ability to focus.

Additional Information

Salary: Exempt, annual salary.

Our company provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

• Please no third-party candidates or phone calls.