Associate Program Manager: Global Customer Delivery & Growth

Benchmark Electronics Inc; Huntsville (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

Benchmark Electronics Inc in Huntsville, AL, is seeking a Program Manager to lead the Customer Focus Team, ensuring that customer and internal needs are met while maintaining a profitable business relationship through effective communication.

You will coordinate with Program Managers, suppliers, and operations to manage build and delivery schedules, analyze orders, and drive continuous improvement initiatives to meet BEI and customer goals.

Qualifications

• 4 year degree preferred or equivalent combination of education and experience.
• 0-2 years of program management experience.
• Ability to move into a Program Manager position within 2 to 4 years.
• Excellent written and verbal communication and presentation skills.
• Willing to travel as required.

Responsibilities

• Work with and take direction from the Program Manager to align on duties and priorities.
• Assist in managing and leading customer team activities as primary day-to-day customer contact
• Coordinate and maximize the use of company functions in support of customer requirements
• Support new product introduction activity including cost, pricing and prototype activity
• Work with customer(s), materials, and operations to manage build and delivery schedule
• Analyze customer purchase orders for compliance to customer’s contract terms and conditions
• Review customer forecast information with Supply Chain Planner and Scheduler as required
• Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies
• Support quality, test, Engineering Change Order (ECO), materials and depot activity
• Work with Program Manager as required to recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous
• Resolve excess/obsolete inventory issues
• Assist in resolving Accounts Receivable (A/R) issues as required
• Communicate effectively with customer(s) and within factory
• Lead, or assist in leading, business review meetings with BEI and customer
• Assisting Program Manager to manage and lead customers’ teams activities as primary day-to-day customer contact
• Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, change management, on-time delivery, inventory and forecasting
• Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives
• Assist Program Manager in providing centralized management over all business and technical aspects of a customer’ accounts
• Manage customers’ concerns, corrective actions, and lead issues to completion
• Develop an understanding of DFx philosophy and promote it with customers and within the customer team
• Provide customers with written corrective action to escalated issues
• Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly
• Assist Program Manager to lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions
• Assist other team members, as needed, to ensure customers’ needs are met
• May be involved in global activities with direction
• Continue to gain understanding with the total business operation to include material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels and on-time delivery
• Effective organization and prioritization skills
• Ability to work collaboratively with suppliers or customer with direction and oversight
• Effective interpersonal skills
• Ability to take on aspects of project leadership/ownership
• Proven ability to complete projects in a timely manner
• Ability to work the required hours to support a global business operation as may be required
• Demonstrate discretion, confidentiality, professionalism when representing the company
• Excellent written and verbal communication, as well as presentation skills
• Ability to work well individually or in teams
• Understanding of and ability to use continuous improvement tools
• Available for travel as required
• Recognize, participate and lead continuous improvement activities with Site Lean Champion and provide complete documentation, including a follow up review with the team in a presentation format
• See job analysis forms for specific physical stressors of the job
• 4 year degree preferred or equivalent combination
• Able to move into a Program Manager position within 2 to 4 years
• 0-2 years of program management experience

Skills

Customer focus

Leadership

Communication

Project management

Teamwork

Education

4 year degree preferred

Job description

Benchmark Electronics Inc in Huntsville, AL, is seeking a Program Manager to lead the Customer Focus Team, ensuring that customer and internal needs are met while maintaining a profitable business relationship through effective communication.

You will coordinate with Program Managers, suppliers, and operations to manage build and delivery schedules, analyze orders, and drive continuous improvement initiatives to meet BEI and customer goals.