Senior Programs Director — Global Customer Delivery

Benchmark Electronics Inc; Mesa (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

Benchmark Electronics Inc. is seeking a Senior Program Manager to directly interface with customers, lead the customer team, and drive profitable growth for the company’s manufacturing programs in Mesa, AZ. You will oversee multiple teams, manage budgets, and coordinate new product introductions for high-value contracts.

The role requires 8+ years in program management, 5+ years in leadership, and the ability to travel up to 40%. A 4-year degree or equivalent experience is preferred.

Qualifications

• 4 year degree preferred or equivalent combination of education and experience
• 8+ years of program management experience
• 5+ years in a leadership role; Large site (600+ employees)
• Communicate effectively in written and verbal formats
• Ability to mentor employees at all levels
• Understanding of continuous improvement tools
• Ability to drive solutions with limited supervision
• Support a 24/7 global business operation as required
• Analytical, planning, and organizational skills
• Interpersonal skills with employees and customers
• Negotiation and problem solving skills
• Demonstrate discretion, leadership and teamwork
• Travel up to 25-40% of the time

Responsibilities

• Direct and lead customer team activities as senior day-to-day contact and escalation point
• Direct multiple team tasks including continuous improvement, business analysis, quoting and pricing
• Build customer relationships and collaborate in forecasting and pricing strategies
• Provide centralized management authority over all business and technical aspects of a customer account
• Oversee budgets and schedules to meet program requirements
• Direct new product introduction programs and coordinate proposals and quoting
• Interface with key managers to ensure effective customer team deployment
• Support and participate in senior divisional management activities

Skills

Leadership

Communication

Mentoring

Project management

Continuous improvement

Analytical skills

Negotiation

Planning

Team collaboration

Education

4 year degree

Job description

Benchmark Electronics Inc. is seeking a Senior Program Manager to directly interface with customers, lead the customer team, and drive profitable growth for the company’s manufacturing programs in Mesa, AZ. You will oversee multiple teams, manage budgets, and coordinate new product introductions for high-value contracts.

The role requires 8+ years in program management, 5+ years in leadership, and the ability to travel up to 40%. A 4-year degree or equivalent experience is preferred.