Director of Programs & Customer Success

Benchmark Electronics Inc; Mesa (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Benchmark Electronics Inc in Mesa seeks a senior program manager to lead cross-functional teams, manage customer relationships, and drive on-time delivery for diverse sectors including aerospace, defense, advanced computing and medical devices.

You will own program performance, mentor Account Managers, and ensure profitability while pursuing continuous improvement and strong internal collaboration. Travel up to 25-40% is expected; full-time on-site role with growth opportunities.

Qualifications

• 4 year degree preferred or equivalent combination of education and experience as approved by executive management
• 8+ years of program management experience
• 5+ years in a leadership role; Multiple or Large site (600+ employees and associated revenue/customer base)
• Communicate effectively, in both written and verbal formats
• Ability to drive solutions to complex planning issues with limited supervision

Responsibilities

• Direct and lead customer team activities as senior day-to-day customer contact and escalation point, managing customer concerns, following up on corrective actions leading issues to completion
• Direct multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting
• Build customer relationships and business development and collaborate in forecasting and pricing strategies to ensure profitability and attainment of business unit objectives
• Provide centralized management authority over all business and technical aspects of a customer account
• Manage customer interface and support customer critical issues to completion
• Direct new product introduction programs and coordinate or develop applicable proposals and quoting activities
• Promote DFx philosophy with customers and within the customer team
• Ensure all team responsibilities noted above include any applicable inter-company activities (those that involve other Benchmark sites)
• Directly supervise Account Managers, Programs Managers and Project Specialists and is responsible for their performance reviews and development
• Indirectly supervise the extended customer team members (i.e. Schedulers, Supply Chain Analysts, Product Engineers and Configuration Analysts)
• Assist in the development and renewal of contracts with the customer
• Review Business Unit inventory position and assist teams in developing strategies to manage inventory levels
• Support and actively participate in senior divisional management activities
• Implement programs and proactively recommend improvements that lead to continuous improvement in customer satisfaction as measured by the customer
• Interface between key managers of customer team members to ensure effective customer team deployment
• Monitor and support critical material issues as they arise within the business
• Review all contractual documents for adequacy and completeness
• Develop a strong knowledge of the customer’s product, utilization, strategies and requirements to support transitional activity
• Monitor and manage excess and slow moving inventories
• Assist other team members as needed to ensure customer needs are met
• Establish necessary reports and monitoring systems to maintain program visibility and control through Operations and Administration
• Meet with senior level customer representatives to ensure information exchange and enhanced responsiveness as required
• Facilitate and direct the presentation of program status reviews to ensure management visibility, customer approval and internal coordination
• Oversee the monitoring and control of budgets and schedules to meet program requirements and take corrective action, as required, to correct unfavorable variances
• Work with the division leadership team to develop the annual department business plan based on corporate objectives
• Support sales activities from the Business Development Team
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.

Skills

Program management

Leadership

Communication

Mentoring

Continuous improvement

Planning

Analytical

Negotiation

Teamwork

Financial understanding

Education

Bachelor's degree or equivalent

Job description

Benchmark Electronics Inc in Mesa seeks a senior program manager to lead cross-functional teams, manage customer relationships, and drive on-time delivery for diverse sectors including aerospace, defense, advanced computing and medical devices.

You will own program performance, mentor Account Managers, and ensure profitability while pursuing continuous improvement and strong internal collaboration. Travel up to 25-40% is expected; full-time on-site role with growth opportunities.