Associate Program Manager – Client Portals

Hatteras; Tinton Falls (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K with co.

Job summary

Hatteras is seeking an Associate Program Manager to oversee day-to-day execution, maintenance, and support of client ordering portals. You will build portals, set up products, categories, and workflows, and maintain portal accuracy across the client base.

The role requires strong organization, proactive problem-solving, and excellent communication skills to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Operations, or related field (or equivalent experience)
• 2+ years of experience in a project coordination, operations, or support role
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong problem-solving skills and ability to work through challenges independently
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Self-motivated with a strong sense of accountability and follow-through

Responsibilities

• Build and configure client-facing ordering portals based on defined requirements and project direction
• Set up products, categories, user access, and workflows within internal systems
• Ensure all portal components are accurate, functional, and aligned with provided specifications
• Own the day-to-day maintenance of all active portals across the client base
• Manage product updates, SKU changes, inventory adjustments, and content updates
• Monitor portals to ensure accuracy, usability, and overall performance
• Identify and resolve issues in a timely manner
• Take full ownership of assigned tasks and follow through to completion
• Manage multiple requests and priorities while meeting deadlines
• Ensure work is completed accurately and on time without the need for constant follow-up
• Maintain strong attention to detail across all deliverables
• Work through challenges independently and proactively seek solutions
• Troubleshoot issues and determine next steps rather than deferring or delaying work
• Escalate when needed, but maintain ownership through resolution
• Adapt to changing priorities and unexpected issues with a solutions-oriented mindset
• Collaborate with internal teams including warehouse, customer service, production, and billing
• Communicate clearly regarding timelines, updates, and any issues impacting execution
• Support overall team efforts to ensure orders are processed and fulfilled accurately and on time
• Maintain consistency and accuracy of data across systems, including product, order, and inventory data
• Support reporting needs and ensure data integrity across platforms
• Document workflows and updates to support consistency across programs
• Identify opportunities to improve efficiency and organization within existing processes

Skills

Project coordination

Operations management

Attention to detail

Communication

Excel

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Excel

Outlook

Job description

Hatteras is seeking an Associate Program Manager to oversee day-to-day execution, maintenance, and support of client ordering portals. You will build portals, set up products, categories, and workflows, and maintain portal accuracy across the client base.

The role requires strong organization, proactive problem-solving, and excellent communication skills to manage multiple priorities in a fast-paced environment.