Associate Product Owner

Service Express; Highland Heights, Northern (OH, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Service Express in Cleveland, OH is hiring an Associate Product Owner to support the Product Owner in backlog refinement, requirement definition, and cross-functional coordination. You will help write user stories, acceptance criteria, and test cases while collaborating with stakeholders and the development team.

You will participate in sprint ceremonies, track progress, and help identify risks. This role emphasizes building product knowledge and delivering customer value in a hybrid work

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field
• 1–3 years in product, business analysis, project coordination, or Agile environments
• Familiarity with Agile (Scrum, Kanban)
• Experience with Jira, Trello, or Asana
• Strong communication and collaboration skills

Responsibilities

• Clarify requirements with the development team and gather feedback on work in progress
• Assist in backlog refinement and prioritization activities
• Write and review user stories, acceptance criteria, and test cases
• Coordinate with stakeholders to gather requirements and communicate updates
• Participate in sprint planning, daily standups, reviews, and retrospectives
• Track sprint progress and help remove blockers or risks
• Support validation and testing to ensure requirements are met
• Document product decisions and updates for alignment across teams
• Gather and summarize customer feedback and product performance insights
• Conduct research on market trends and customer needs to support decisions
• Stay current on relevant tools, technologies, and Agile practices
• Collaborate in-person as needed with reasonable accommodations per law

Skills

Communication skills

Collaboration

Organizational skills

Critical thinking

Problem solving

Customer-focused mindset

Education

Bachelor’s degree in CS/Engineering/Business or related field

Tools

Jira

Trello

Asana

Job description

Cleveland Headquarters Office
Highland Heights, OH 44143, USA

• Hybrid
• Operations
• Full-Time
• Requisition #: ASSOC006348

Description

Associate Product Owner

The Associate Product Owner supports the Product Owner in executing product initiatives and delivering value to customers. This role focuses on backlog support, requirement definition, and cross-functional coordination, while developing product management skills and domain expertise.

Responsibilities

• Collaborates with the development team to clarify requirements and gather feedback on work in progress
• Supports the Product Owner in backlog refinement and prioritization activities
• Writes and reviews user stories, acceptance criteria, and test cases
• Assists in coordinating with stakeholders to gather requirements and communicate updates
• Participates in sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Helps track sprint progress, identify blockers, and eliminate risks or issues as needed
• Supports validation and testing efforts to ensure requirements are met
• Documents product requirements, decisions, and updates to maintain alignment across teams
• Assists in gathering and summarizing customer feedback and product performance insights
• Conducts research on market trends, customer needs, and competitor products to support product decisions
• Stays current on relevant tools, technologies, and Agile best practices
• Performs responsibilities that regularly involve in-person collaboration based on business needs, with reasonable accommodations provided in accordance with applicable laws,.

Basic Qualifications

• Bachelor’s degree in computer science, engineering, business, or related field, or equivalent experience
• 1–3 years of experience in product, business analysis, project coordination, or Agile environments
• Familiarity with Agile methodologies (Scrum, Kanban, etc.)
• Experience with tools such as Jira, Trello, or Asana
• Strong communication and collaboration skills
• Organizational skills with the ability to manage multiple tasks and deadlines
• Critical thinking and problem-solving abilities
• Customer-focused mindset with attention to detail

Preferred Qualifications

• Exposure to product lifecycle or software delivery
• Certified Scrum Product Owner (CSPO) or similar certification (nice to have, not required)

Travel

• 10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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