Associate - Product Operations & Strategy

Loop AI; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Loop AI is seeking a Product Operations & Strategy Associate to drive value delivery across engineering, GTM and Customer Success. You will own key product metrics and help shape the product roadmap while building playbooks and internal tools to scale value delivery.

You will bridge business needs with product strategy and ensure alignment across functions. The role emphasizes cross-functional collaboration, analytical problem solving and a strong bias for action, with opportunities to impact

Qualifications

• 5–8 years of experience building/shipping software/digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries.
• Proficiency in building low-code/no-code tools or vibe-code your own products.
• Experience across product, growth, revenue or founder roles.
• Ability to think metrics, funnels and dashboards.
• Ability to break down complex business problems into parts and analytically solve them with obsession.
• Understand complex engineering problem statements from business lens and can trade off AI/human-in-the-loop solutions.
• Demonstrate Loop's values of radical ownership and customer obsession, and the ability to move fast.

Responsibilities

• Ownership of product north star metrics and customer value metrics.
• Building playbooks for the product and product support functions.
• Ownership of all internal products needed to be built across functions to ensure value delivery to customers.
• Ownership of internal processes needed to monitor and improve agentic workflows, including evals, prompts, templates, and agentic workflows for customers.
• Collaborating with the product team on the product roadmap, considering business and customer needs.

Skills

SaaS experience

AI/Fintech experience

Cross-functional collaboration

Metrics & dashboards

Low-code/no-code tools

Job description

About Loop:

Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India. Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline. Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

About the Role:

As a Product Operations & strategy associate in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop, donning a product lens to maximize customer value. In this role, you will cross-functionally impact Loop’s strategy by collaborating across functions like Engineering, GTM & Customer Success while owning key product and value metrics.

Responsibilities:

• Ownership of product north star metrics and customer value metrics
• Building playbooks for the product and product support functions
• Ownership of all internal products needed to be built across functions to ensure value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the product team on the product roadmap, taking business needs and customer needs into account

Eligibility/ Fit:

• Have 5-8 years of experience building/shipping software/ digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries
• Have proficiency in building low-code/ no-code tools or vibe-code your own products
• Have worked across product, growth, revenue or founder roles
• Have the ability to think metrics, funnels and dashboards
• Have the ability to break down complex business problems into parts and analytically solve them with obsession.
• Have the ability to understand complex engineering problem statements from the lens of business and can make tradeoffs and build for a mix of AI and humans in the loop.
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.