Associate Product Manager, Microsoft Solutions

SwitchThink Solutions LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Professional growth opportunities

Credit union aligned environment

Job summary

SwitchThink Solutions LLC is seeking an Associate Product Manager to support the Microsoft solutions suite in a hybrid work environment. You will own analysis, roadmaps, licenses and costs for Microsoft products, collaborating with engineering, design, and security to deliver impactful features and ensure compliance.

A strong emphasis on VoC and market trends guides product decisions. You will drive adoption, manage backlogs, and report on KPIs while coordinating with stakeholders across

Qualifications

• Bachelor's degree in business, technology, or related field (preferred) or equivalent experience.
• 2+ years driving enterprise adoption of Microsoft 365 and related products.
• 2+ years in strategic analysis for system implementation in a B2B environment.
• Experience working with cross-functional teams and Agile product lifecycle.
• Excellent written, verbal and presentation communication at all levels.

Responsibilities

• Analyze, create, manage licenses, costs and roadmaps for Microsoft products.
• Collaborate with engineering, design and security to determine best implementation and lifecycle.
• Drive customer adoption, translate needs into features, ensure regulatory compliance.
• Conduct market research and validate product requirements with VoC insights.
• Maintain a prioritized backlog and ensure alignment with sprint goals and KPIs.
• Monitor adoption metrics and communicate roadmap updates to stakeholders.

Skills

Microsoft 365

Product management

Agile methodologies

Cross-functional teamwork

Stakeholder communication

Education

Bachelor's degree in business/technology

Tools

Copilot

Microsoft 365

Job description

Associate Product Manager, Microsoft Solutions

Job Category: Product Manager

Requisition Number: ASSOC008773

• Posted : September 19, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Who We Are

SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.

Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

Who We Are Looking For

The Associate Product Manager works under the guidance of the Vice President of Product in support of the Microsoft solution suite. They drive the business needs of the company while staying closely connected to the Voice of the Customer (VoC), maintaining industry and market expertise including subject matter expertise across the Microsoft 365 ecosystem, including Copilot and all adjacent products relevant to the business, collaborating with the technical team, supporting both organizational and individual business line product roadmaps, and contributing to cross-functional teams in the value delivered to our clients. They demonstrate strategic thinking, while also being able to leverage a high degree of technical expertise with both internal and external efforts.

What you will do here:

• Responsible for the analysis, creation, vendor ownership, ongoing management and communication of the Microsoft products, licenses, costs and roadmap(s) aligned with business objectives and supported by business cases, business line requirements and market research. Monitors channel performance to recommend and lead improvements and new product offerings.
• Guides internal stakeholders including, but not limited to, the engineering, design, information security, and associated external vendor partners to help determine the best implementation, launch, ongoing sustainment methods/activity and other associated product lifecycle management considerations.
• Executes on programs that drive customer adoption and ROI of assigned products and services. Works with internal stakeholders to monitor and address product and client challenges. Translates customer needs and technology directions into new features and services. Ensures products comply with applicable financial regulations and data security standards.
• Understands, researches, and follows technical trends in the industry, collaborating closely with internal technical teams to ensure maximum effectiveness in the delivery of product requirements. Gathers customer feedback to validate that the product works against stated metrics and adoption targets.
• Works as a product owner in an agile team, specifically documenting user stories, acceptance criteria, and product capabilities. Delivers a prioritized product backlog ensuring alignment with sprint goals, KPIs, and release readiness.
• Drives adoption metrics and reporting, including tracking adoption rates, user engagement, and training effectiveness. Communicates Microsoft product changes, roadmap updates, and release readiness to client and business line stakeholders. Supports change management efforts related to Microsoft solution rollouts.
• Performs other job-related duties as assigned.

What you will need:

• Bachelor's degree in business, technology, or a technology related field (preferred) OR e quivalent combination of education and experience required.
• 2+ years' experience in driving enterprise adoption and utilization of Microsoft 365 and related products required.
• 2+ years' experience in strategic analysis related to system implementation in a B2B environment required.
• 2+ years working with cross-functional teams required.
• Microsoft 365 and related product experience required.
• Proven product management skills and experience required.
• Demonstrated combination of technical aptitude and high emotional intelligence required.
• Experience in Agile methodologies and product lifecycle required.
• Excellent written, verbal and presentation communication skills appropriate to all levels of the organization as well as clients required.
• Proficiency in all Microsoft 365 and adjunct solutions required.
• Change management experience related to technology adoption and rollouts required.Microsoft 365 Fundamentals required.
• Microsoft 365 Administrator required.

What We Offer

A collaborative, people-first environment where your expertise directly shapes technology solutions that support credit unions and the communities they serve. At SwitchThink, you’ll work alongside experienced, mission driven professionals who value curiosity, thoughtful problem-solving, and delivering meaningful outcomes for clients.

• Competitive compensation and comprehensive benefits, paired with strong opportunities for professional growth and long-termcareer development.
• Flexibility that supports real work lifebalance, including generous paid time off, paid holidays, and flexible scheduling.
• Exposure tomodern, enterprise scaletechnology solutions, including cloud platforms, business intelligence, andAI enabledservices within a regulated financial services environment.
• Ongoing investment in your development through training, certifications, continuous learning, and clearly defined career pathways—supported by the stability of our credit union foundation and the innovation of a growing technology organization.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.