Associate Product Manager – Cloud & Digital Services

Visa Hunt; United States; On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Professional development

Diversity & culture celebration

Medical insurance (Medical, Dental, V​

Dental insurance

Vision insurance

Holidays and PTO

401k with company match

Tuition reimbursement

Job summary

Claro Enterprise Solutions, Inc. is seeking an Associate Product Manager to support the development, launch, and continuous improvement of its managed services portfolio.

The role collaborates with Sales, Product Marketing, Delivery, and partners to drive discovery, market research, documentation, enablement, and feedback synthesis across Cloud, Digital Transformation, AMS, Software Factory, and Platform solutions.

Qualifications

• One to three years of product management, product operations, business analysis, technology consulting, solutions support, program delivery, or related role.
• Experience researching business or technology challenges and translating incomplete information into structured recommendations, presentations, or documentation.
• Exposure to B2B technology or professional services environments. Experience with managed services, cloud services, AI and automation, cybersecurity, or enterprise applications is preferred.
• Strong written and verbal communication skills, including experience developing presentations, product documentation, sales materials, training content, or research summaries.
• Ability to work effectively with technical, commercial, delivery, and customer-facing stakeholders to understand service scope, dependencies, and customer value.
• Experience supporting discovery sessions, demonstrations, implementations, customer success initiatives, service delivery, or sales engineering activities is preferred.

Responsibilities

• Research assigned aspects of a product or service offering, including customer problems, market trends, competitor approaches, partner capabilities, delivery dependencies, and commercial considerations.
• Support product lifecycle activities, including ideation, customer and market validation, business case development, roadmap planning, launch readiness, adoption monitoring, and enhancement recommendations.
• Participate in customer discovery sessions, customer interviews, feedback programs, and Voice of the Customer initiatives. Synthesize findings into documented needs, use cases, and improvement opportunities.
• Analyze product performance, customer adoption trends, usage metrics, and market insights to identify opportunities for product enhancements, service improvements, and future roadmap recommendations.
• Draft product definition components, including use cases, qualification criteria, service boundaries, assumptions, requirements, launch checklists, FAQs, and internal product guides.
• Support the definition and maintenance of managed service offerings by gathering input from multiple stakeholders.
• Assist in identifying opportunities to integrate managed services with cybersecurity, connectivity, cloud, and platform solutions.
• Maintain assigned product backlogs and enhancement requests using approved product management tools.
• Develop initial drafts of sales and enablement materials and collaborate with Product Marketing to create one-pagers, battle cards, presentations, training materials.
• Coordinate solution demonstrations by documenting scenarios, capabilities, partner contributions, required environments, talk tracks, customization recommendations.
• Track launch readiness and assist cross-functional teams with product communications, training plans, and go-to-market activities.
• Support Solution Engineers and field teams by addressing product-related inquiries and documenting recurring issues.
• Establish ongoing feedback loops with Sales, Presales, Product Operations, Delivery, customers and partners.

Skills

English proficiency

Education

Bachelor's degree in Business/Technology/Engineering/Design/Communications

Job description

Claro Enterprise Solutions, Inc. is seeking an Associate Product Manager to support the development, launch, and continuous improvement of its managed services portfolio.

The role collaborates with Sales, Product Marketing, Delivery, and partners to drive discovery, market research, documentation, enablement, and feedback synthesis across Cloud, Digital Transformation, AMS, Software Factory, and Platform solutions.