Associate Product Manager

PGA TOUR, Inc; Ponte Vedra Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life & Disability Insurance

Paid time off

401(k) employer match

Health Savings Account

Flexible Spending Accounts

Wellness Program

TPC Sawgrass membership

Job summary

PGA TOUR, Inc. is seeking an Associate Product Manager - Digital to support the Product Management team in shaping new products for PGA TOUR’s digital platforms.

The role uses analytics, UX, fan feedback, and technology to evolve the digital fan experience and help the Digital Product & Operations team achieve its goals. The Associate PM will collaborate with the Product & Project teams and internal/external partners to implement and support new digital products and platforms.

Qualifications

• Bachelor’s degree or equivalent experience; minimum 2 years in product/project management, business analysis, or digital content/operations.
• Strong analytical capabilities.
• Strong interpersonal skills to work with multiple teams and levels.
• Excellent verbal and written communication skills.
• Experience working with Operations, Content Development, UX/UI, Video and Fan/Customer Support.
• Familiarity with SDLC methodologies such as SCRUM and Agile; sports background preferred.

Responsibilities

• Document product objectives and define scope with the product management team.
• Research competition and fan needs to translate into product recommendations.
• Translate stakeholder needs into product requirements and drive implementation.
• Collaborate with technology teams to determine best technical approaches and timelines.
• Perform User Acceptance Testing and provide feedback before rollout.
• Create and maintain internal/external user training and support documents.
• Monitor KPIs and identify opportunities for product enhancements.
• Handle ongoing system configurations and operational tasks to support products.
• Lead training efforts for Operations teams during deployments.

Skills

Strong analytical capabilities

Strong interpersonal skills

Strong verbal, written communication

Cross-department collaboration

SDLC/Agile familiarity

Education

Bachelor’s degree or equivalent experience

Job description

The Best Players Need the Best People. The Associate Product Manager - Digital collaborates and supports the Product Management team in driving the specification, development and roll-out of new products for PGA TOUR’s digital platforms. This role uses analytics, user experience, fan feedback and technology to evolve and improve the digital experience of our fans, in support of helping the Digital Product & Operations team meet their goals. The Associate Product Manager will work closely the Product & Project team, internal stakeholders and internal/external technology partners to successfully implement and support new platforms.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience Minimum 2 years' related experience preferable in product management, project management, business analysis, program management, product marketing, or digital content/operations in a fast-paced organization.
• Strong analytical capabilities
• Strong interpersonal skills with the ability to build and maintain effective working relationships across multiple teams and at varying levels throughout the organization
• Strong verbal, written communication skills
• Experience working across many departments (Operations, Content Development, UX/UI, Video and Fan/Customer Support) to get work done
• Experience working with groups such such as Engineers, Content Developers, UX/UI, Video and Fan/Customer Support
• Familiarity with software development life-cycle methodologies such as SCRUM and Agile Sports background knowledge/background

RESPONSIBILITIES/DUTIES

• Supports and collaborates with the projects and product management team to document product objectives and define scope
• Conducts research and analyzes competition to represent fan needs and business goals, then translating those needs and goals into product recommendations
• Assists in translating recommendations from stakeholders to product requirements and drives implementation
• Engages technology teams to support additional research to determine the best technical implementation methods and schedules
• Performs User Acceptance Testing and provides feedback to project and product team prior to implementation
• In collaboration with the product team, creates and maintains support and training documents for internal and external users
• Monitors product KPIs and ensure product goals are being met; identifies opportunities for product enhancements based on results
• Performs relevant or necessary on-going system configurations and operational tasks to support the product/platform
• Leads training efforts for Operations teams in troubleshooting issues for newly deployed products
• Special projects or other duties as assigned

When most people think of the PGA TOUR, they envision famous golfers, exciting tournaments, and the TOUR’s generous support of more than 3,000 charities. We are all of these things, but there’s much more to the PGA TOUR than meets the eye. Behind the TOUR’s international reputation for sports excellence and philanthropic leadership is a dedicated team of business, sports management and entertainment professionals working together to support our players and advance our mission.

Headquartered in Ponte Vedra Beach, Fla., we’re a dynamic group of individuals with diverse talents who share a deep respect for the sport of golf and the positive impact it has in communities across the United States and internationally.

If your goals include being part of an exciting team that emphasizes professional development and the personal satisfaction of contributing to important causes, we encourage you to explore the many advantages and benefits of a career with the TOUR.

Our benefits may include:

• Medical, Dental and Vision
• Life and Disability insurance
• Paid time off and paid holidays
• 401(k) plus employer match and contribution
• Health Savings Account/Medical and Dependent Care
• Flexible Spending Accounts
• Wellness Program
• Membership to TPC Sawgrass

The TOUR is an equal opportunity employer. We do not discriminate or tolerate discrimination on the basis of race, sex, sexual orientation, religion, national origin, age, disability, marital status, color, ancestry, citizenship status, uniform services member status, pregnancy, gender, gender identity, gender expression or any other classification or differences protected by applicable law.