Associate ProAssure Systems Specialist

Stryker Corporation; Colorado; Hybrid; USD 77,000 - 168,000; Full time

Job summary

Stryker Corporation in Aurora, CO seeks an Associate ProAssure Systems Specialist to implement and administer Vocera Smartbadge solutions for nurses and clinicians at the customer site. You will train users, manage databases, and provide on-site troubleshooting to ensure reliable hands-free communication workflows.

Responsibilities include maintaining Vocera databases and servers, documenting processes, handling device inventories, and collaborating with the customer to deliver sustainable

Qualifications

• Bachelor's degree required; preference for Nursing, Business, IT or equivalent experience
• Minimum 2 years clinical or healthcare IT experience
• Must be a US Citizen

Responsibilities

• Support implementation and administration of Vocera Smartbadge solution
• Train nurses and clinicians on Vocera usage at customer sites
• Manage Vocera databases and ensure data integrity
• Maintain Vocera servers, updates, backups and security practices
• Maintain device inventory and RMA process
• Provide on-site issue resolution and end-user support
• Document status and resolution of issues in case management software
• Collaborate with customer to develop end-user training programs and surveys

Skills

Clinical IT experience

Customer support

Training users

Nursing knowledge

Education

Bachelor's degree

Nursing / IT preference

Tools

Cisco wireless networks

Vocera platform

Job description

Work Flexibility: Onsite As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker’s Vocera Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission, to make healthcare better. This role will be based at the primary location: 1700 N Wheeling St, Aurora, CO 80045

What you will do:

• You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
• You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
• You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

What you need:

• Required: Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.
• Minimum 2 years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen
• Preferred: Demonstrated success in delivering excellent customer support
• Prior experience supporting clinical end users through rounding and training
• Demonstrated success working with physician and nursing staff
• Experience with clinical workflow analysis and design
• Experience with Cisco wireless networks and equipment
• United States of America

Pay Ranges: USN: $77,700 - $129,500 USD Annual US5: $81,600 - $136,000 USD Annual US10: $85,500 - $142,500 USD Annual US15: $89,400 - $148,900 USD Annual US20: $93,200 - $155,400 USD Annual US30: $101,000 - $168,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

• Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.
• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.
• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.
• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.