Associate Practice Manager

APDerm; Worcester (MA); On-site; USD 60,000 - 81,000; Full time

Job summary

APDerm Network of Practices in Leominster/Worcester, MA, seeks an Associate Practice Manager to oversee daily operations of the Leominster practice. You will supervise patient flow, scheduling, and front/back-office staff, ensuring a smooth, patient‑centered experience.

Ideal candidates bring supervisory experience, strong communication, and proficiency with MS Office; you will lead staff training, coordinate with regional leaders, and uphold high standards of service and compliance.

Qualifications

• Supervisory or lead experience preferred.
• Must have strong verbal and written communication.
• Proficient in MS Word, Excel, PowerPoint and office software.
• Knowledge of patient flow, scheduling, and front/back-office processes.
• Ability to manage multiple tasks and prioritize under deadlines.

Responsibilities

• Oversee patient in-flow and out-flow, and appointment scheduling at check-in/out.
• Establish and maintain staff training programs for front and back-office.
• Ensure cleanliness and organization of clerical and clinical areas and promote a professional work environment.
• Mentor clerical and clinical staff and support provider scheduling.
• Collaborate with Regional Operations Director to manage monthly staff schedules.
• Interview candidates for front desk and medical assistant roles as needed.
• Support IT issues and EMR documentation tasks as required.

Skills

Supervisory experience

Strong communication skills

MS Word / Excel / PowerPoint

Customer service

Problem solving

Multitasking / prioritization

Education

High School Diploma or equivalent

Associates degree preferred

Tools

MS Office suite

HRIS systems

Web-based applications

Email systems

Job description

Job Locations US-MA-Leominster | US-MA-Worcester

ID 2026-4308

Category Management

Type Regular Full Time

Weekly Hours 40

Days per Week 5

Overview

Reporting directly to the Practice Manager II, the Associate Practice Manager is responsible for oversight of the Leominster practice.

Responsibilities

Reporting directly to the Practice Manager II, the Associate Practice Manager will be responsible for the oversight and supervision of patient in-flow and out-flow, patient concerns and complaints, patient flow, and appointment scheduling at check-out. Ensuring a training program for all staff new and existing is established. Responsible for the cleanliness and organization of the clerical and clinical work areas and the development of a positive, productive and professional work environment by the staff.

• Set up training for front and back-office staff.
• Working with Regional Operations Director /team leads to establish monthly clerical and clinical staff schedules
• Maintains smooth operation of check-in, back office and check-out
• Responsible for overseeing the process of medical records requests.
• Provides back-up for front office and call center staff as needed in all locations.
• Acts as a mentor to the clerical and clinical staff.
• Assist with the fill rates for the provider schedules
• Works to maintain a pleasant and friendly work environment.
• Working with the Regional Operations Director and Practice Managers, will be asked to interview candidates for front desk and medical assistant positions.
• Creates “tickets” for IT- PC technical issues/resolve any on-site emergent issues.
• Trouble shoot any phone issues if on-site service is not essential.
• EMR document maintenance.
• Participates in annual employee performance evaluations.
• Works with providers for daily schedule adjustments.
• Work with billing to correct clerical errors.
• Follow up on provider requests for clerical and clinical staff.
• Travel to other office sites as necessary.
• Act as the first level, “go to person” for the providers and staff regarding any issues or concerns with running the practice on a day-to-day basis.
• Assess patient flow throughout the day in the office and assist as needed to ensure timely completion of patient appointments.
• Assist in the development, communication, and monitoring of new processes and quality assurance/improvement.
• Assist the Regional Operations Director in ensuring that all appropriate equipment is in good working order, appropriate levels of supplies and inventory are in stock. Utilize the appropriate request system while understanding the importance of cost containment.
• Ensure logs are filled out and up to date and accurate in designated office.
• Always demonstrate the highest level of performance and behavior standards.
• Demonstrate and role model being a team player. Support and assist team members. Be available to help and learn from the team. Keep an open mind to feedback and earn trust of staff and providers.
• Other responsibilities as assigned by Supervisors or Manager. * Scan all documents received on hard copy fax for PCCs to distribute.
• Check daily schedules.
• Check daily Radix reports.
• Complete EMR path report assignments.
• Complete EMR task assignments.
• Ensure deposit is sent with courier along with any mail.
• Maintain timeclock functions for assigned employees.

Qualifications

• High School Diploma or equivalent. Associates degree preferred.
• Prior supervisory or lead experience preferred.
• Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems).
• Possesses a wide-ranging base of knowledge and applicable to financial and clinical functions.
• Demonstrable skills in motivating and training clerical staff.
• Superior verbal and written skills.
• Ability to multitask and prioritize.
• Problem Resolution skills.
• Customer Service Skills.

The salary for this role will range from USD $60,000.00 - 81,420.00 based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.

APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.

Please email [e-mail] if you need a disability accommodation for any part of the employment process.