Associate Practice Manager

Dental Associates Ltd; Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Medical Insurance with HSA

Dental coverage 100%

Vision Insurance

Life Insurance

401k

Short-term disability

Paid Holidays

FSA

Critical Illness

Hospital Indemnity

Job summary

Dental Associates in Wisconsin seeks an Associate Practice Manager to lead clinical operations and administrative duties across the practice. You will collaborate with the Practice Manager to ensure efficient scheduling, billing and service coordination while maintaining patient satisfaction and financial performance.

The role emphasizes strategic leadership, regulatory compliance, and strong staff engagement.

Qualifications

• Bachelor degree in Business, Healthcare Management or related field preferred.
• Three years of relevant experience and prior management experience in a healthcare setting preferred.
• Demonstrated leadership skills including change management, operational planning, critical thinking, decision making, prioritization, team building, customer service, and conflict resolution

Responsibilities

• Provides strategic operational leadership, supervision and direction in regards to all clinical operational and administrative responsibilities.
• Manages daily practice operations including patient scheduling, billing, and coordination of services/facilities.
• Delivers quality care to patients and champions quality initiatives with providers and staff.
• Maintains patient/customer focus as evidenced by patient satisfaction scores and other indicators.
• Aims to achieve financial goals related to budget.
• Fosters collaborative work environment with professional ownership/accountability for doctors and staff.
• Regularly reviews work processes to ensure efficiency of workflow and implements technology and best practices.
• Complies with regulatory requirements.
• Acts as liaison to embedded specialists, external stakeholders, and other Dental Associates providers; handles facility management.
• Manages practice staff directly and indirectly.
• If needed, may assume the role of Practice Manager in their absence.

Skills

Leadership

Change management

Operational planning

Critical thinking

Decision making

Prioritization

Team building

Customer service

Conflict resolution

Education

Bachelor degree in Business, Healthcare Management or related field

Job description

As a team member of Dental Associates, you can expect excellent compensation, use of state-of-the-art technology, experience on-the-job training, continued education offerings, abundant opportunities for career growth, a dedicated support team, wonderful patients and the gorgeous state of Wisconsin.

Benefits Overview:

• Flexible PTO


• Medical Insurance with optional Health Savings Account through Associated Bank


• Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)


• Vision Insurance


• Life Insurance


• 401k


• Company paid short term disability


• Paid Holidays


• FSA


• Critical Illness


• Hospital Indemnity

Job Responsibilities

In collaboration with the Practice Manager, the Associate Practice Manager provides strategic operational leadership, supervision and direction in regards to all clinical operational and administrative responsibilities. This individual is instrumental in achieving patient excellence and staff engagement, supporting the company’s mission, vision, values, policies and practices.

• Ensures management of daily practice operations run efficiently and effectively – including:
  
  
  
  • patient scheduling, billing, and coordination of services/facility(ies)
  
  
  • providing quality care to patients; championing quality initiatives with the providers and staff
  
  
  • maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
  
  
  • achieving financial goals related to budget
  
  
  • offering a collaborative work environment that values professional ownership/accountability for doctors and staff as demonstrated through retention and engagement/satisfaction scores
  
  
  • regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices
  
  
  • complying with regulatory requirements
  
  
  • serving as liaison to embedded specialists, external stakeholders, other Dental Associates providers and acts as point person for general facility management
  
  
  • managing (directly and indirectly) practice staff
  
  
  
  


• Should the need arise, the Associate Practice Manager will assume the role and responsibilities of the Practice Manager position in their absence.

Job Requirements

• Bachelor degree in Business, Healthcare Management or related field preferred


• Three years of relevant experience and prior management experience in a healthcare setting preferred


• Demonstrated leadership skills including change management, operational planning, critical thinking, decision making, prioritization, team building, customer service, and conflict resolution

The Company

At Dental Associates, we foster a culture which invites our patients into our \"dental home\" and provides our employees with a career, not just a job.

Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.

Get to know Dental Associates - www.dentalassociates.com

YouTube - https://www.youtube.com/user/DentalAssociatesWI

Twitter - https://twitter.com/Dental_Assoc