Clinic Supervisor

Dental Associates Ltd; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Medical Insurance with HSA

Dental coverage 100%

Vision Insurance

Life Insurance

401k

Short term disability

FSA

Critical Illness

Hospital Indemnity

Competitive compensation

Job summary

Dental Associates Ltd in Wisconsin is seeking a clinic operations leader to supervise dental staff, optimize workflows and ensure high-quality patient care across our multi-office network.

You will direct daily operations, coach staff, manage scheduling, and collaborate with the Practice Manager on budgets and strategic plans while maintaining OSHA, HIPAA and safety standards.

Qualifications

• Clinical experience in dental assisting or dental hygiene; minimum 5 years as a DA or RDH strongly preferred.
• 3+ years in a multi-department supervisory role within healthcare preferred.
• General knowledge of dental terminology and dental assisting practices.
• Coaching and counseling skills with ability to supervise large teams in a fast-paced environment.
• Ability to collaborate with internal clients, identify problems and offer solutions.
• Excellent interpersonal, communication and organizational skills.
• Ability to learn and mentor others.
• Demonstrated professional and ethical standards to gain and maintain credibility.

Responsibilities

• Provide leadership, support and oversight of clinic staff and operations to ensure productive work environment and quality patient outcomes.
• Direct resources and coordinate day-to-day operations for smooth patient flow.
• Oversee staff activities to maintain consistent patient experience.
• Ensure clinic staffing aligns with hours of operation to meet patient/provider needs.
• Fill in for Dental Services Representatives or Dental Assistants during absences or high-volume periods.
• Coordinate doctors with staff to mediate and solve issues as needed.
• Address patient concerns to promote satisfaction and staff engagement.
• Assist Practice Manager in annual business plans and budgeting.

Skills

Leadership

Staff supervision

Communication

Organization

Education

DA or RDH license

Tools

Lean principles

Job description

As a team member of Dental Associates, you can expect excellent compensation and full comprehensive benefits. In addition, you will experience a vast array of advancement opportunities, ongoing continuing education options, and job security thanks to our continued growth in Wisconsin.

Benefits Overview

• Flexible PTO and paid holidays
• Medical Insurance with optional Health Savings Account (HSA) through Associated Bank
• Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
• Vision Insurance
• Life Insurance
• 401k
• Company paid short term disability
• FSA
• Critical Illness
• Hospital Indemnity
• Competitive compensation: $55,000-75,000 depending on years of clinical and supervisory experience

Job Responsibilities

Providing effective leadership, support and oversight of clinic staff members and clinic operations to ensure a productive work environment that results in the delivery of quality and cost-effective services yielding high patient outcomes.

• Provide work direction with clear responsibility for the coordination of resources to efficiently support day-to-day operations and the smooth flow of patients through the clinic
• Oversee staff activities to provide a consistent patient experience
• Ensure clinic is staffed appropriately for hours of operation to meet the needs of patients and providers
• Fill in for Dental Services Representatives or Dental Assistants to account for absenteeism or high-volume periods
• Coordinate the needs of doctors and serve as liaison between doctors and support staff to mediate and solve problem as necessary
• Resolve patient concerns, complaints and issues to promote patient excellence and staff engagement
• In collaboration and with direction from the Practice Manager prepare annual business plans and related strategies; participate in the development of the annual budget
• Manage the sterilization area ensuring the testing of the equipment is performed and logged, reporting failed test results to the Practice Manager
• Act as a change agent for continuous improvement results, utilizing lean principals and tools
• Ensure staff and patient safety is maintained at all times following OSHA, CDC and HIPAA guidelines

Job Requirements

• Clinical experience required in dental assisting or dental hygiene; minimum of 5 years of experience as a DA or RDH is strongly preferred
• 3 or more years of experience in a multi-department supervisory role within healthcare preferred
• General knowledge of dental terminology and dental assisting practices
• Demonstrated coaching and counseling skills with ability to supervise large number of staff in a fast-paced environment
• Ability to successfully collaborate with a variety of internal clients, identify problems and offer solutions
• Excellent interpersonal, communication and organizational skills
• Ability to learn and practice new concepts quickly along with mentoring others
• Demonstrated professional and ethical standards to gain and maintain credibility

The Company

At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job.

Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.