Associate Practice Director, SaaS HR Tech & Workforce AI

Namely; Mountain View (CA); On-site; USD 42,000 - 73,000; Full time

Job summary

Namely seeks an Associate Practice Director – Professional Services to lead a SaaS HR technology practice. Based in Mumbai, you will shape strategy, governance, and delivery across strategic engagements, driving revenue, margins, and customer outcomes.

You'll partner with Sales, Product, Engineering, and Customer Success to evolve scalable services, mentor a high-performing team, and advance Workforce AI capabilities in a fast-moving AI landscape.

Qualifications

• 10+ years of progressive leadership in Professional Services or SaaS delivery.
• Experience shaping and scaling service offerings, governance models, and repeatable delivery approaches.
• Strong executive presence with ability to influence senior stakeholders.

Responsibilities

• Define and execute practice strategy, operating model, governance, and service portfolio.
• Own portfolio health including revenue, margin, utilization, and customer outcomes.
• Provide techno-functional leadership for complex engagements and client escalations.
• Lead cross-functional collaboration with Product, Engineering, Sales, and Customer Success.
• Develop and mentor a high-performing team and scalable service offerings.
• Apply AI to Professional Services delivery with practical use cases.

Job description

Namely seeks an Associate Practice Director – Professional Services to lead a SaaS HR technology practice. Based in Mumbai, you will shape strategy, governance, and delivery across strategic engagements, driving revenue, margins, and customer outcomes.

You'll partner with Sales, Product, Engineering, and Customer Success to evolve scalable services, mentor a high-performing team, and advance Workforce AI capabilities in a fast-moving AI landscape.