Associate, Policyholder Services

Baltimore Life; Maryland; Hybrid; USD 21,000 - 25,000; Full time

Job summary

Baltimore Life is seeking an Associate, Policyholder Services to provide customer service in a remote administrative role based in Maryland. The incumbent will handle policyholder inquiries, process transactions, and navigate workflow systems from policy issue through claims or cancellations.

Requirements include a high school diploma or GED and at least one year of call center experience, with preferred knowledge of the life insurance industry and good communication skills.

Qualifications

• High school diploma or GED required.
• Minimum of one-year customer call center experience

Responsibilities

• Provide customer service in a call center environment.
• Accurately answer policyholder questions about policies and riders.
• Accurately process financial and non-financial transactions.
• Explain to BLI correspondence policyholders.
• Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation.

Skills

Customer service

Call center

Policyholder questions

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Associate, Policyholder Services

Administrative Remote, MD, US

2 days ago Requisition ID: 1195

$15.00 To $18.00 Hourly

SUMMARY

Policyholder Relations, answer customer service phone calls and provide processing of customer service transactions.

RESPONSIBILITIES

• Provide customer service in a call center environment.
• Accurately answer policyholder questions about policies and riders.
• Accurately process financial and non-financial transactions.
• Explain to BLI correspondence policyholders.
• Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation.

EDUCATION and EXPERIENCE

• High school diploma or GED required. (Related college courses can be considered to meet experience requirements.)
• Minimum of one-year customer call center experience

SKILLS and KNOWLEDGE

• Life insurance industry preferred.
• Basic knowledge of Microsoft Office suite.
• Excellent telephone and written communication skills