Associate, Policyholder Services

The Baltimore Life Insu; Maryland; On-site; USD 40,000 - 55,000; Full time

Job summary

The Baltimore Life Insurance Company is seeking a Policyholder Relations representative in Maryland to handle customer service calls and process transactions related to policies and riders. The role focuses on clear communication and accurate data handling in a call-center environment.

Ideal candidates have a high school diploma, at least one year in a call center, and basic Microsoft Office skills. Strong verbal and written communication is required to explain policy details and respond

Qualifications

• High school diploma or GED required; related college courses may meet experience.
• Minimum of one year of customer call center experience.
• Life insurance knowledge preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer service in a call center environment.
• Accurately answer policyholder questions about policies and riders.
• Accurately process financial and non-financial transactions.
• Explain policyholder correspondence and how it relates to accounts.

Skills

Telephone communication

Written communication

Customer service

Life insurance knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SUMMARY

Policyholder Relations, answer customer service phone calls and provide processing of customer service transactions.

RESPONSIBILITIES

• Provide customer service in a call center environment.


• Accurately answer policyholder questions about policies and riders.


• Accurately process financial and non-financial transactions.


• Explain to BLI correspondence policyholders.


• Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation.

EDUCATION and EXPERIENCE

• High school diploma or GED required. (Related college courses can be considered to meet experience requirements.)


• Minimum of one-year customer call center experience

SKILLS AND KNOWLEDGE

• Life insurance industry preferred.


• Basic knowledge of Microsoft Office suite.


• Excellent telephone and written communication skills