Associate Patient Care Coordinator - San Antonio, TX

UnitedHealth Group; San Antonio (TX); On-site; Confidential; Full time

Job summary

An established industry player is seeking a Patient Services Representative to enhance patient experiences and streamline operations. This role involves greeting patients, managing payments, and maintaining medical records, all while ensuring a welcoming atmosphere. If you are passionate about improving health outcomes and enjoy working in a dynamic environment, this position offers a fantastic opportunity for personal and professional growth. Join a team that values diversity, inclusion, and career development, and make a meaningful impact in the communities served.

Qualifications

• Experience in customer service and payment processing is essential.
• Ability to manage medical records and assist with patient intake.

Responsibilities

• Greet patients and manage payment collections and records.
• Schedule appointments and assist with intake processes.

Skills

Customer Service

Payment Processing

Medical Record Management

Problem Solving

Education

High School Diploma

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday, 7:30 AM-5:00 PM, 40 hours/week

Location: Onsite - 4330 Medical Dr, Suite 400 San Antonio, TX 78229

Primary Responsibilities:

• The Patient Services Representatives is responsible for greeting patients and collecting, recording and balancing payments.
• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

Physical & Mental Requirements:

• Ability to lift up to 40 pounds.
• Ability to push or pull heavy objects using up to 40 pounds of force.
• Ability to sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasional exposure to communicable diseases or bodily fluids.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role