Associate Patient Care Coordinator

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum is partnering with ProHealth Care in Waukesha to join a team supporting patient services and front-desk operations. The role involves greeting visitors, handling calls, scheduling, and financial counseling in a patient-centered environment.

Required duties include maintaining patient records, protecting confidential information, and coordinating with clinical departments to ensure complete patient encounters.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Intermediate level of proficiency with Microsoft Office products
• Ability to work rotating schedule 3:00pm–11:30pm (Sunday, Tuesday, Wednesday, Friday Week 1; Monday, Tuesday, Thursday, Friday, Saturday Week 2)

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Protects and discloses confidential information to authorized individuals
• Maintains current physician on-call schedules and communicates with ProHealth Care physicians
• Enters and updates patient demographic and financial information, ensuring full registration early in the process
• Obtains applications and forms, confirms signatures, photocopies/scans documents
• Provides patients with financial responsibility information and collects liabilities
• Collaborates with Financial Counseling, Scheduling, Financial Clearance, and clinical areas
• Provides wayfinding instructions and assists with hospital information
• Meets/audits accuracy standards and works with error reports
• Follows Switchboard processes and handles hospital calls
• Performs other duties as requested

Job description

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Location: 725 American Ave, Waukesha, WI 53188

Primary Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on - call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Understands and follows all Switchboard departmental processes implemented.
• Answers incoming calls for the hospital and handles overhead codes in alignment with policy and procedures
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Intermediate level of proficiency with Microsoft Office products
• Ability to work the following rotating schedule from 3:00pm - 11:30pm:
  • Week 1: Sunday, Tuesday, Wednesday & Friday
  • Week 2: Monday, Tuesday, Thursday, Friday & Saturday
• Must be 18 years of age or older

Preferred Qualifications

• 2+ years of customer service experience in a hospital setting
• 2+ years of scheduling experience in a clinical setting
• Experience in a medical office or emergency department
• Experience with electronic medical records system
• Knowledge of medical terminology
• PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED