Part Time Associate Patient Care Coordinator

Optum; Town of Mukwonago (WI); On-site; USD 45,847,000 - 83,097,000; Part time

Benefits offered by this job

Sign-on bonus

Paid training on-site

Job summary

Optum is seeking a Part Time Associate Patient Care Coordinator to support ProHealth Care in Waterford, WI. The role includes registering patients, verifying insurance, handling payments, and coordinating appointments.

Training is on-site for 4–6 weeks, with a rotating schedule. A sign-on bonus of $2,000 is offered to external applicants. Strong customer service and basic MS Office skills are required.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience in an office or professional setting.
• Beginner level proficiency with Microsoft Office products.
• Ability to work rotating schedule including multiple shifts across weeks.
• Must be 18 years of age or older.

Responsibilities

• Complete patient registration, verify demographics/insurance, and maintain accurate patient records.
• Provide exceptional customer service, answer phones, respond to inquiries, and communicate delays.
• Schedule, reschedule, and coordinate appointments per provider protocols and patient needs.
• Collect copays and balances, process payments, reconcile cash transactions, and follow financial policies.
• Route patient concerns and clinical communications to the care team.
• Manage work queues and EMR-based tasks and patient communications.

Skills

Customer service

MS Office

Communication

Education

High School Diploma/GED

Tools

EMR system

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part Time Associate Patient Care Coordinator (2386687)

Part Time Associate Patient Care Coordinator - 2386687

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care.ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behindCaring. Connecting. Growing together.

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Location:808 Cornerstone Ct Waterford WI 53185

We offer 4 - 6 weeks of paid training. The hours of the training will be based on your schedule or will be discussed on your first day of employment.Training will be conducted on-site.

Primary Responsibilities

• Complete patient registration, verify demographics/insurance, and maintain accurate patient records
• Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met
• Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs
• Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies
• Route patient concerns, refill requests, and other clinical communications to the appropriate care team
• Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR
• Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations
• Utilize EMR and other required systems and applications to support patient access and operational workflows
• Maintain an organized reception area, monitor patient flow, and support a positive patient experience

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Beginner level of proficiency with Microsoft Office products
• Ability to work the following rotating schedule
  • Week 1: Wednesday and Thursday from 9:30am – 6:00pm
  • Week 2: Monday, Tuesday and Wednesday from 9:30am – 6:00pm, Saturday from 8:00am – 12:00pm
  • Week 3: Sunday from 8:00am – 12:00pm, Monday, Tuesday and Wednesday from 9:30am – 6:00pm
  • Week 4: Tuesday and Wednesday from 6:45am – 3:15pm, Friday from 9:30am – 6:00pm
• Must be 18 years of age OR older

Preferred Qualifications

• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology
• Experience with electronic medical records system

Soft Skills

• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.