Associate Patient Care Coordinator

UnitedHealth Group; Town of Oconomowoc (WI); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

401(k) Savings Plan

Education Reimbursement

Employee Assistance Program

Job summary

UnitedHealth Group is seeking a patient scheduling professional in Wisconsin to greet visitors, manage patient information, and assist with complex scheduling. Candidates should have a high school diploma and at least one year of customer service experience. A collaborative environment promotes high-quality care and offers extensive benefits including health insurance, paid time off, and education reimbursement. This role requires a commitment to patient care with a focus on efficient service delivery.

Qualifications

• 1+ years of customer service experience in an office or professional work environment.
• Beginner level of proficiency with Microsoft Office products.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person.
• Handles confidential information appropriately.
• Performs complex patient scheduling.
• Provides patients with financial responsibility information.

Skills

Customer service experience

Scheduling experience

Microsoft Office proficiency

Excellent communication skills

Ability to work in fast paced environments

Education

High School Diploma/GED

Job description

2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well‑being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high‑quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Schedule: Monday – Friday 8:00 am – 4:30 pm

Location: 791 Summit Ave, Oconomowoc, WI 53066 & 725 American Ave, Waukesha, WI 53188

Primary Responsibilities

• Greets visitors and patients in person
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on‑call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Performs complex patient scheduling
• May perform other duties upon request

Benefits and Compensation

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• 1+ years of scheduling experience
• Beginner level of proficiency with Microsoft Office products
• Ability to work the following biweekly schedule within the overnight 11:00 pm–7:00 am
  • Week 1: Tuesday, Wednesday, Thursday, Friday & Saturday
  • Week 2: Sunday, Tuesday, Wednesday & Thursday
• Ability to travel between 791 Summit Ave, Oconomowoc, WI 53066 & 725 American Ave, Waukesha, WI 53188 (1‑2 times per week)
• Must be 18 years of age or older

Preferred Qualifications

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Scheduling experience
• Knowledge of medical terminology

Soft Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.