Associate Patient Care Coordinator

UnitedHealth Group; Danbury (CT); On-site; USD 45,847,000 - 83,097,000; Full time

Job summary

UnitedHealth Group's ProHealth Physicians is seeking a patient-focused Medical Receptionist to join our team. This full-time role supports scheduling, check‑in, and front-desk operations, coordinating with clinicians and medical staff to ensure smooth patient flow and accurate documentation.

Requirements include a High School Diploma/GED, 1+ year receptionist experience, familiarity with an electronic health record, knowledge of ICD-10 and CPT coding, and strong customer service.

Qualifications

• High School Diploma or GED required.
• 1+ year receptionist experience preferred.
• Experience with electronic health records (EHR) and medical terminology.
• Knowledge of ICD-10 and CPT coding preferred.

Responsibilities

• Greet patients and conduct check-in.
• Schedule and triage appointment requests per protocols.
• Use EHR to take messages and communicate with clinicians.
• Balance cash and perform end-of-shift procedures.
• Maintain OSHA and policy knowledge.

Skills

Receptionist experience

Customer service

Electronic health record

Medical terminology

ICD-10/CPT coding

Education

High School Diploma/GED

Tools

EHR systems

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start

Caring. Connecting. Growing together.

ProHealth Physicians is seeking a patient focused and detail oriented Medical Receptionist to join our team.

The position is full-time (40 hours/week) Monday - Friday I would simply say the hours of availability are from 7:00am through 6:00pm depending on the schedule you will be placed on (which can be changed based on scheduling needs).

Primary Responsibilities:

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines.
• Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED

Preferred Qualifications:

• 1+ years of receptionist experience
• Experience working with an electronic health record
• Knowledge of medical terminology
• Office Administrative / Receptionist / Clerical experience in a medical environment
• Customer service experience in retail, hospitality, etc.
• Knowledge of ICD-10 and CPT coding

Pay and Benefits:

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Our Mission & Commitment to Diversity:

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.