Associate Patient Care Coordinator

Optum; Town of Fishkill (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Short-term disability

Long-Term Disability

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

Optum in Fishkill, NY is hiring an Associate Patient Care Coordinator to join our team in a fast-paced healthcare setting. The role supports patient intake, verifies insurance, schedules visits, and coordinates communications among care teams.

This position requires strong computer skills, healthcare exposure, and the ability to multitask in a dynamic environment. On-site work with regular hours, comprehensive benefits, and opportunities to grow within Optum are offered.

Qualifications

• High School Diploma or GED is required.
• 1+ years of computer proficiency across MS Outlook, Excel, and Word.
• 1+ years of customer service or healthcare experience.

Responsibilities

• Greets patients, family members and guests with a friendly smile.
• Perform insurance verification on the date of service.
• Scheduling appointments and procedures in an organized and efficient manner.
• Answering incoming and outgoing telephone calls promptly and courteously.
• Check In and Check Out Patients.
• Perform referral documentation promptly.

Skills

Computer proficiency

Customer service

Education

High School Diploma or GED

Tools

EPIC

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2382351)

Associate Patient Care Coordinator - 2382351

Optum NY/NJ, is seeking an Associate Patient Care Coordinator to join our team in Fishkill, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.

Schedule: This is a 37.5-hour work week, Monday through Friday between the hours of 8:00 am to 5:00 pm.The schedule will be determined by the supervisor upon hire.

Location: 600 Westage Drive, First Floor, Fishkill, NY 10549

Primary Responsibilities:

• Greets patients, family members and guests with a friendly smile
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Scheduling appointments and procedures in an organized and efficient manner
• Answering incoming and outgoing telephone calls promptly and courteously
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Ability to maintain the in-basket messaging
• Check In and Check Out Patients
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Crosstrain and help in other locations if needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or Healthcare related experience
• Ability to cover other offices if needed for coverage

Preferred Qualifications:

• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.