Associate Clinical Care Coordinator

Optum; Columbia (SC); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental & Vision

401(k) Savings Plan

Education Reimbursement

Job summary

Optum is seeking an Associate Clinical Care Coordinator to join our team in Columbia, SC. You will support care delivery by handling callbacks, referrals, and patient communications, documenting telephone encounters, and coordinating with providers to ensure timely care.

The role requires a High School Diploma, medical assistant or CNA certification, CPR, and prior medical office experience. You will work a 4-day weekday schedule with occasional float to other locations, contributing to a

Qualifications

• High School Diploma/GED or equivalent.
• Active medical assistant certification (CMA/CCMA/NCMA/RMA) or CNA.
• CPR certification upon hire or within 30 days.

Responsibilities

• Make callbacks and process referrals.
• Track status of referrals and communicate with patients.
• Document telephone encounters and notes in patient chart.
• Facilitate calls and voicemails from patients and document accordingly.
• Signatures on results from providers before scanning documents.
• Access Outlook email and check voicemails and e-fax daily.

Skills

Communication skills

Team player

Organizational skills

Time management

Education

High School Diploma or GED

Medical assistant certification (CMA/CCMA/NCMA/RMA) or CNA

CPR certification

Tools

ECW EMR

Outlook

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Clinical Care Coordinator (2366773)

Associate Clinical Care Coordinator - 2366773

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits,dataand resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensivebenefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to startCaring. Connecting. Growing together.

Optumis seeking Associate Clinical Care Coordinator to join our growing team. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doingyour life's best work.

Schedule

Monday through Thursday, 7:45 AM- 5:00 PM or until last patient leaves. Friday 7:45 am to 1:00 pm or until last patient leaves. May be asked to float to other locations for coverage, as needed.

Primary Responsibilities

Responsible for callbacks and referrals

Handle referrals of patients who are inside and outside of the practice, check on the status of referrals and communicate with patients providing status of referrals.

Responsible to facilitate calls and voicemails from patients pertaining to concerns, questions, refills and appropriately documenting in patient chart via telephone encounters.

Call back and referral employees work under the direct supervision of their provider and will advise the provider as appropriate to take care of patient needs.

Referrals

Documenting notes in Referrals

Documentation in Telephone encounters

Accessing and Checking outlook Email

E-Faxing

Accessing and Checking Voicemails

Checking E-Fax daily

Signatures on results from providers before scanning documents.

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• Active medical assistant certification (CMA, CCMA, NCMA, or RMA) or nursing assistant certification (CNA)
• CPR certified upon hire or ability to obtain within 30 days

Preferred Qualifications

• 1+ years in a medical office, experience with EMR, medical terminology, and previous experience in the medical field
• 1+ year working of clinical experience
• 1+ year customer service experience
• Experience with electronic medical records (ECW)
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.