Associate Patient Access Rep- Central Referrals

Community Health Network; Indianapolis (IN); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Community Health Network in Indianapolis is seeking an Associate Patient Access Representative (APAR). You will be the first contact for visitors, handling patient registration, scheduling, and financial clearance.

The role includes check-ins, payment collection, insurance verification, compliance management, and ensuring complete and accurate patient records in the EHR.

Competenze

• High School Diploma or GED required.
• 1+ years in healthcare office setting with strong customer service preferred.
• Proficient in inpatient, outpatient, and emergency registrations.
• Completes admissions, discharges, and transfers timely.
• Gathers and verifies patient demographics, insurance, and financial information.
• Verifies medical necessity per CMS standards and explains coverage to patient.

Mansioni

• First contact for visitors; handles check-ins and scheduling.
• Collects payments and performs financial clearance.
• Verifies insurance benefits and CMS eligibility information.
• Pre-registers scheduled patients using EPIC work queue.
• Ensures completeness and accuracy of the electronic health record (EHR).

Conoscenze

Healthcare customer service

Registration/Admissions

CMS verification knowledge

Attention to detail

Financial clearance processes

Formazione

High School Diploma or GED

Strumenti

EPIC

EHR systems

Descrizione del lavoro

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes