Assoc Patient Access Rep - Fam Med Care Scatterfield

Community Health Network (Indianapolis); Anderson (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Community Health Network in Indiana is seeking an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, financial clearance, check-ins, and scheduling. You will verify insurance, collect payments, and ensure accurate EHR and CMS-compliant information, supporting smooth visits across the network.

Ideal candidates have a high school diploma and at least one year of healthcare office experience, with strong customer service and attention to

Qualifications

• High School Diploma or GED required.
• 1+ years of healthcare office experience preferred.
• Proficient in registrations (inpatient, outpatient, and ED).
• Completes Admissions, Discharges, and Transfers promptly.
• Ability to verify and communicate medical necessity per CMS.
• Accurately enters patient demographics, insurance, and financial information.

Responsibilities

• Handle check-ins, scheduling, and payment collection.
• Perform insurance verification and financing clearance.
• Prepare patients administratively and financially for visits.
• Ensure completeness and accuracy of the electronic health record (EHR).
• Utilize EPIC and other systems to pre-register patients and manage queues.

Skills

Customer service

Registration/Admissions

Healthcare office experience

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

CMS standards

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes