Assoc Patient Access Rep - Infectious Disease-North

Community Health Network (Indianapolis); Indianapolis (IN); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Community Health Network is seeking an Associate Patient Access Representative to be the first contact for visitors, performing patient registration, insurance verification and financial clearance. The role includes check-ins, scheduling, payment collection, and ensuring compliance with guidelines.

The APAR will work with EPIC systems to pre-register patients, verify coverage, collect necessary information, and maintain accurate EHRs.

Formación

• High school diploma or GED is required.
• 1+ years in a healthcare office setting or strong customer service background is preferred.
• Proficient in registrations (inpatient, outpatient, urgent care).
• Accurate data entry of patient demographics, insurance and financial information.

Responsabilidades

• Handle front-office and back-office tasks for patients across the network.
• Register patients and obtain financial clearance and insurance verification.
• Ensure completeness and accuracy of electronic health records (EHR).
• Coordinate admissions, discharges and transfers as applicable.
• Use EPIC work queues to pre-register scheduled patients and verify CMS coverage information.

Conocimientos

Customer service

Registration

Front desk duties

Data entry

Educación

High School Diploma or GED

Herramientas

EPIC

Descripción del empleo

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes