Associate Part Time Hospitality

Tasting & Tap Room Expo; Napa (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Wine club member benefits

Employee pricing up to 50% off

Job summary

ZD Wines in Napa Valley seeks a dynamic, driven hospitality professional to join our team on a part-time basis. This role focuses on creating memorable guest experiences in our contemporary hospitality areas and collaborating within a team environment.

As a 21+ team member, you automatically become a ZD Wine Club Member with an allotment with each release. We offer competitive compensation, exclusive wine club benefits, and employee pricing on releases up to 50% off retail.

Qualifications

• Experience in hospitality or wine service is preferred.
• Strong communication and customer service skills.
• Ability to educate guests about wine history and practices.
• Knowledge of wine club is beneficial.
• Proficiency with MS Office and Tock is desirable.

Responsibilities

• Educate guests on ZD's history and winemaking practices in a warm, enthusiastic manner.
• Maintain knowledge of current and library vintages.
• Promote wine club and upsell to guests.
• Enter data in the proprietary database, Tock, and Outlook.
• Host tours, tastings, and guest experiences for consumer and trade.
• Process customer transactions and invoices for wine sales.
• Assist with opening/closing duties and inventory.

Skills

Customer service

Wine sales

Public speaking

Teamwork

Communication

Tools

Tock

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Founded in 1969, ZD Wines is owned and operated by the second and third generations of the deLeuze Family. Located in the heart of the Napa Valley, ZD is committed to producing world-class wines, certified organic farming and operating the winery with family values. It is the contributions from everyone on our hard‑working, passionate and insightful team that sets ZD apart.

We are seeking a dynamic, driven, and professional individual to join our hospitality team on a part‑time basis. This position entails creating memorable experiences in our contemporary hospitality areas, as well as working in a team‑oriented environment.

We value our employees greatly and strive to create an environment that is welcoming, inclusive, and engaging. As a 21+ team member, you automatically become a ZD Wine Club Member, receiving a generous allotment with each release throughout the calendar year. There are currently eleven releases each year ranging in retail from $34 upwards to $230. We also provide attractive employee pricing on all our current releases up to 50% off retail. We offer competitive industry compensation with a great atmosphere. We want you to join us!

Responsibilities

• Educate guests on ZD's 58-year history and wine making practices in a warm, enthusiastic manner, anticipating their needs
• Maintain knowledge of current and library vintages
• Knowledge and promotion of wine club
• Detailed data entry (proprietary database system), Tock, and Microsoft Outlook
• Host various levels of tours, tastings and guest experiences for both consumer and trade
• Daily involvement in sales, processing customer transactions, invoicing wine
• Assist with daily opening and closing duties including wine inventory
• Maintain cleanliness of tasting room, kitchen, restrooms, common and hospitality areas by assisting with janitorial tasks
• Participate and assist hospitality team with various winery events as needed
• Assist with winery projects, ranging from hospitality to administrative duties
• Attend and participate in tasting room meetings and other general winery meetings
• Participate in outbound/inbound phone sales and have a strong ability to close sales
• Adhere to food service standards while serving various small bites, cheese, and food pairings

Desirable qualifications/skills

• General knowledge of wine-making and viticulture techniques
• Self‑starter with excellent communication, customer service and wine sales skills
• Comfortable with public speaking, hosting both small and larger groups
• Experience with wine or restaurant service
• Ability to multi‑task and prioritize responsibilities
• Work as a team in a courteous and respectful manner at all times
• Restaurant or previous hospitality/retail sales experience preferred
• Knowledge of wine, wine industry and Napa Valley in general
• Proficient in Microsoft Office Suites (Outlook, Word, Excel) and the reservation system Tock

Other

• Must be 21 years or older
• Must be able to lift 50 lbs. and stand for long periods of time
• 2-4 days a week, including weekends
• Able to ascend & descend stairs frequently
• Reliable transportation required