Associate New Home Guide

The Kolter Group; Port Saint Lucie (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Restaurant/On-site perks not listed

Job summary

The Kolter Group in Port Saint Lucie, FL is seeking an Associate New Home Guide to support sales and the customer experience in Kolter Homes’ active-adult communities. You will greet visitors, lead model home tours, and share accurate information on floor plans, features, pricing, and lifestyle amenities.

You will maintain sales centres, prepare basic marketing materials, update records and schedules, and coordinate with sales and construction teams.

Qualifications

• Customer service and client-facing skills with ability to build rapport.
• Sales support capabilities including presentations and explaining features.
• Organizational and administrative skills including records and scheduling.
• Strong English communication, in person, by phone, and via email.
• Interest in real estate, active-adult communities and lifestyle-focused development.
• On-site availability, weekends/holidays as needed.
• Familiarity with basic CRM and office software.
• High school diploma or equivalent; college coursework in business/marketing is a plus.

Responsibilities

• Greet visitors, conduct model home and community tours, and explain floor plans and pricing.
• Maintain sales centres and model homes in presentable condition.
• Prepare basic sales and marketing materials and update customer records.
• Manage appointment schedules and coordinate with sales team and construction staff.
• Respond to inquiries in a timely, professional manner and support events/open houses.

Skills

Customer service

Sales support

Organizational skills

Communication skills

Real estate awareness

On-site work

CRM software

Interpersonal skills

Education

High school diploma or equivalent

Business/Marketing coursework or degree

Job description

Company Description

The Kolter Group LLC is a real estate development and investment firm headquartered in Delray Beach, Florida, with a significant footprint across the southeastern United States. The firm and its affiliates have invested in projects projected to generate over US$19 billion in revenues, including both completed and in-process developments. Kolter Homes LLC specializes in active-adult, master-planned community development and homebuilding, while Kolter Urban LLC focuses on urban infill and high-density luxury condominium projects. Additional divisions include Kolter Land LLC for land acquisition and lot development, Kolter Multifamily LLC for apartment development and investment, and Kolter Hospitality LLC for hotel development, investment, and management. This diversified portfolio offers team members exposure to a wide range of residential and hospitality real estate sectors.

Role Description

The Associate New Home Guide is a full-time, on-site role based in Port St Lucie, FL, supporting the sales and customer experience process within Kolter Homes’ active-adult communities. This position assists prospective homebuyers throughout their community and home selection journey, including greeting visitors, conducting model home and community tours, and providing accurate information about floor plans, features, pricing, and lifestyle amenities. The Associate New Home Guide helps maintain sales centres and model homes in presentable condition, prepares basic sales and marketing materials, and updates customer records and appointment schedules. Day-to-day responsibilities also include coordinating with sales team members and construction staff, responding to inquiries in a timely, professional manner, and supporting events or open houses that promote the community. The role emphasizes consistent, service-oriented interactions that reflect Kolter’s standards of professionalism and care.

Qualifications

• Customer service and client-facing skills, including the ability to build rapport, listen actively, and respond to questions clearly and professionally.
• Sales support capabilities, such as assisting with presentations, explaining product and community features, and guiding prospective buyers through the discovery process.
• Organizational and administrative skills, including maintaining accurate records, managing appointments, and handling basic documentation or data entry.
• Communication skills, with strong spoken and written English, confident presentation abilities, and a professional demeanor in person, by phone, and via email.
• General real estate and homebuilding awareness, with an interest in new home construction, active-adult communities, and lifestyle-focused residential development.
• Ability to work on-site, including weekends or holidays as needed, and to spend extended periods in a model home or sales center setting.
• Comfort using basic office and customer relationship management (CRM) software, and willingness to learn company-specific systems and processes.
• High school diploma or equivalent required; college coursework or a degree in business, marketing, or a