Associate New Home Consultant

Clayton Homes; City of Auburn (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401K with match

Parental leave

Employee Assistance Program

Volunteer time off

Job summary

Harris Doyle Homes is seeking an Associate New Home Consultant to support the sales team, learn the full New Home Consultant role, and prepare for promotion. You will assist with lead management, CRM updates in HubSpot, and daily sales operations while gaining hands-on experience in a vibrant community setting.

The role emphasizes training, mentorship, and growth, with weekend availability and potential travel to other divisional locations.

Qualifications

• Must obtain and maintain an active Alabama real estate license within six months of employment.
• Strong interpersonal and communication skills.
• Positive attitude with a willingness to learn and grow.
• Comfortable engaging with customers and answering questions.
• Basic proficiency in Microsoft Office; CRM experience a plus (HubSpot and RILLA preferred).
• Weekend availability required.
• Prior experience in customer service, sales, or administrative support preferred.
• Exhibits organized and structured approach to work.

Responsibilities

• Provide sales office coverage during NHC off days, weekends, and PTO.
• Greet and engage prospective buyers, introducing them to the community and available homes.
• Learn and effectively communicate home features, floor plans, pricing, and options.
• Assist customers with questions and initial sales information.
• Completes administrative tasks, including data entry, appointment scheduling, and CRM updates.
• Help maintain community signage, marketing materials, and model home appearance.
• Follow up with online leads and walk-ins as directed by the NHC.
• Prospecting and follow-up activities.
• Generating appointments from online leads.
• Building relationships with real estate agents.
• Document and log all customer interactions in HubSpot.
• Prepare and write sales contracts, under the supervision of the Sales Manager or as delegated by the New Home Consultant.
• Represent Harris Doyle professionally in all customer and agent interactions.
• Support events, open houses, and community outreach as needed.
• All other duties as assigned

Skills

Interpersonal skills

Communication skills

Customer service

Team player

Tools

HubSpot CRM

RILLA CRM

Job description

Title: Associate New Home Consultant Reports to: Sales Director Department: Sales Job Status: Full Time, Exempt Mobility Profile: On Location

Position Summary

The Associate New Home Consultant (ANHC) supports the sales team while developing the skills and experience needed to become a New Home Consultant. The role partners closely with an experienced NHC, assisting with lead management, customer engagement, sales administration, and community coverage while learning all aspects of the new home sales process. This role is designed to prepare individuals for promotion into a New Home Consultant position. Through structured training, mentorship, and hands-on experience, the Associate New Home Consultant will develop the knowledge and skills necessary to independently manage a sales community.

Duties / Responsibilities

• Provide sales office coverage during NHC off days, weekends, and PTO
• Greet and engage prospective buyers, introducing them to the community and available homes
• Learn and effectively communicate home features, floor plans, pricing, and options
• Assist customers with questions and initial sales information
• Completes administrative tasks, including data entry, appointment scheduling, and CRM updates
• Help maintain community signage, marketing materials, and model home appearance
• Follow up with online leads and walk-ins as directed by the NHC
• Prospecting and follow-up activities
• Generating appointments from online leads
• Building relationships with real estate agents
• Document and log all customer interactions in HubSpot
• Prepare and write sales contracts, under the supervision of the Sales Manager or as delegated by the New Home Consultant
• Represent Harris Doyle professionally in all customer and agent interactions
• Support events, open houses, and community outreach as needed
• All other duties as assigned

Qualifications

• Must obtain and maintain an active Alabama real estate license within six months of employment
• Strong interpersonal and communication skills
• Positive attitude with a willingness to learn and grow
• Comfortable engaging with customers and answering questions
• Basic proficiency in Microsoft Office CRM experience a plus (HubSpot and RILLA preferred)
• Weekend availability required
• Prior experience in customer service, sales, or administrative support preferred
• Exhibits organized and structured approach to work

Physical Demands

Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc. Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others. Constantly works in an indoor, temperature-controlled, sealed-window office environment. Work primarily involves sitting / standing.

Travel Requirements

Occasional travel to other divisional locations.

Why Harris Doyle

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Harris Doyle provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, Employee Assistance Programs, and more.
• As part of Harris Doyle’s commitment of living a Life Well Crafted, Harris Doyle is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Harris Doyle Impact program.

Business Unit - Harris Doyle Homes

When thinking about joining us here at Harris Doyle, you should understand our guiding concept, we don’t build houses; we build memories. We build memories of the first Christmas with your new baby, memories of spending the night at your grandparents, memories of your 8th birthday party. We all have these recollections & emotional connections that tie us to our homes, sometimes long after we have stepped foot into them. While we don’t create these memories for our homeowners, we build the setting. The responsibility we carry as creators of this new backdrop is huge, but incredibly rewarding. Our goal is to make home buying fun and home ownership attainable. We understand the only way to achieve these goals is through our people, the 'boots' behind our mission. We have selected team members who are Hungry, Humble, and Smart to lead our efforts in creating homes worth making memories in. We hope you’ll decide to join alongside us!

Harris Doyle is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Prospect Introduce Yourself