New Home Counselor

Beazer Homes USA, Inc.; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Beazer Homes is seeking a New Home Counselor to be the face of the brand, guiding customers from the model home to keys with an elevated, seamless experience. You will build relationships, educate buyers on Beazer’s offerings, and coordinate with teams to achieve monthly sales goals while maintaining model homes and providing exceptional customer care throughout the process.

Strong communication, energy, and organizational skills are essential, along with CRM proficiency and basic mortgage

Qualifications

• Valid driver’s license required in the state of employment.
• 3+ years of proven success in sales or customer service preferred.
• Where required, a valid Real Estate license for state of operation.
• Understanding of mortgage financing concepts is a plus.

Responsibilities

• Meet or exceed monthly sales goals.
• Excite, engage, and educate prospective and current customers about Beazer’s offerings via calls, emails, texts and events.
• Provide the highest level of customer care throughout the full sales and closing cycle.
• Demonstrate mastery of Beazer Homes products and differentiators.
• Visit competitor communities and use market data to perform a Competitive Market Analysis.

Skills

Sales targets

Customer service

Teamwork

Emotional intelligence

Verbal communication

Written communication

Objection handling

Product knowledge

Resilience

Education

Driver's license

Real estate license

Tools

CRM software

Mortgage basics

Job description

Overview

As a New Home Counselor (NHC), you are the face of Beazer Homes, a trusted guide and brand ambassador who delivers an elevated, seamless homebuying experience. From the moment customers walk into one of our model homes to the day they receive their keys, you will be there every step of the way, ensuring they feel supported, informed, and celebrated throughout their journey.

Your primary responsibility is to build meaningful connections that instill confidence and enthusiasm in every customer interaction, ultimately resulting in sales and delighted homeowners.

At Beazer, we take pride in building innovative, energy-efficient homes and we rely on our NHCs to deliver a buying experience that reflects the same quality and care. To thrive in this role, you’ll bring optimism, energy, and exceptional organizational skills, along with a genuine desire to help customers make one of the most important decisions of their lives.

While individual excellence is valued, collaboration and teamwork are the foundation of our shared success. Together, we make the process of homeownership an elevated and lasting experience.

Primary Duties & Responsibilities

• Actively contributes to the achievement of monthly sales goals by achieving or exceeding individual sales targets
• Excite, engage and educate prospective and current customers through calls, emails, text and events to educate them about Beazer’s product offerings
• Provide the highest level of customer care and service throughout the full sales and closing cycle
• Demonstrate a mastery of Beazer Homes products and services and what differentiates us from our competitors
• Regularly visits competitor communities and comprehends the landscape for the home market in the area; gathers and utilizes data in the market to conduct a Competitive Market Analysis and uses that analysis to maximize success.
• Maintain model home(s) and community appearance to the highest standards

Education & Experience

• Valid Driver’s License in State of employment.
• Preferred, 3+ years of proven success in a sales or customer service environment.
• Where required, a valid Real Estate license for state of operation.

Skills & Abilities

• Demonstrated ability to meet or exceed monthly goals in a commission-based sales environment
• Strong commitment to providing an exceptional, customer-first experience with enthusiasm and positivity
• Proven teamwork skills with a reliable and collaborative approach to achieving shared objectives
• High emotional intelligence with the ability to assess situations, adapt communication style, and connect effectively with customers
• Excellent verbal and written communication skills, with the ability to build rapport and convey information clearly
• Resilient and motivated, able to overcome objections and maintain focus in a competitive sales setting
• Ability to understand and communicate technical construction and design concepts in a way that is clear, engaging, and relatable to customers

Technical Knowledge & Experience

• Proficient in CRM platforms and digital sales tools to manage leads and track customer interactions effectively
• Understanding of basic ideas of mortgage financing is preferred

Physical Requirements

• Able to work in the sales office of the model home or temporary sales offices
• Able to visit and guide buyers through lots, homesites and communities in various phases of completion where temperature and noise levels vary
• Able to visit neighboring communities for competitor’s information and remote locations for training

Additional Responsibilities

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.

Equal Opportunity Employer