Associate, Merchant Account Manager

Connexity, Inc.; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health care plans

401k matching

Life insurance

Paid leave benefits

Learning & Development program

Flexible work schedules

Free food & snacks

Wellness resources

Equity

Job summary

Connexity, Inc. is seeking an Associate, Merchant Account Manager in NY to support the Commercial team. You will assist in growing merchant accounts, engage proactively with clients, and align offerings with publisher programs.

The role emphasizes relationship-building, KPI awareness, and cross-functional collaboration. Hybrid work in NY with competitive benefits and a comprehensive perks package.

Qualifications

• 1+ years of account management experience in a structured sales environment.
• Understanding of advertising, affiliate, paid search, online publishing or media industries.
• Understanding of CPC and CPA KPIs (revenue per redirect, revenue per session, conversions, cost of sale).
• Strong relationship-building and account management skills.
• Excellent verbal and written communication with attention to detail.
• Self-motivation, adaptability, and goal-oriented mindset.
• Experience with Salesforce, MS Office, Excel, PowerPoint.
• BA/BS degree.

Responsibilities

• Assist to manage, retain and accelerate the growth of accounts through proactive client engagement.
• Upsell opportunities to align offerings with publishers and influencer programs.
• Assist with publisher/influencer & merchant sponsorship placements.
• Resolve account issues proactively and cross-departmentally for resolution.
• Provide marketplace feedback and competitive intelligence to improve product offerings.
• Work with Operations to ensure seamless platform implementation.
• Enforce strong network quality standards across Skimlinks merchants.
• Set up, monitor and log merchant requests via internal systems.

Skills

Account management

Sales planning

Campaign management

Advertising & affiliates

Communication

Analytical skills

Salesforce

MS Office

PowerPoint

Education

BA/BS degree

Tools

Salesforce

Excel

PowerPoint

Microsoft Office

Job description

Skimlinks, now a Taboola company, is a global e-commerce monetization platform, with offices in LA, London, Germany, and NYC. We work with over 60,000 premium publishers (Condé Nast, Hearst Magazines, Buzzfeed, Huffington Post, Business Insider, Refinery29, and more…) and 50,000 retailers around the world helping content producers get paid commissions for the products and brands they write about. This gives us a direct view of the browsing and shopping behaviors of over 650 million users. Our technology understands the web pages users visit, the brands and products they look at, the links they click on, and the purchases they make, across our entire network. We track over $2.5m affiliated sales every day and have the expertise and the tools to power all commerce strategies on every channel development of new Merchant / Advertiser client relationships.

The Associate, Merchant Account Manager is based in NY, is a part of the Skimlinks Commercial team and reports to the Manager, Merchant Accounts. The main focus of this role is to assist the AM team, while learning and developing a portfolio of its own merchant clients, ensuring full utilization of the Skimlinks’ and Connexity services and platform.

Responsibilities:

• Assist to manage, retain and accelerate the growth of accounts through highly pro-active client engagement including the evaluation of Merchants’ long term strategic objectives
• Upsell opportunities to align our current or potential product offerings with the goals and themes of top tier publishers and Influencer programs
• Assist with publisher/influencer & merchant sponsorship flat fee placements
• Resolve account issues pro-actively and expediently; work cross-departmentally for issue resolution when needed
• Provide marketplace feedback and competitive intelligence to internal groups to improve and enhance product offerings
• Working with the Operations team to ensure seamless implementation of platform/network technology
• Enforcing strong network quality standards across Skimlinks merchants in regard to how they promote Merchants
• Setting up, monitoring & logging merchant request via internal systems

Our ideal candidate will have:

• 1+ years of account management, sales planner, or campaign manager experience with a proven track record, preferably within a structured sales environment, and desire to become a dedicated Account Manager
• Understanding of the advertising, affiliate, paid search, online publishing or media industry
• Understanding of CPC and CPA cost models and KPIs associated with Publisher and advertiser ecosystems (revenue per redirect, revenuer per session, conversion, cost of sale, etc.)
• Skills in relationship building and account management
• Strong analytic, quantitative, and technical aptitude with great attention to detail
• Excellent verbal, written, and communication skills
• Self-motivated, driven, flexible, and adaptable with a proven track record of exceeding goals
• Salesforce/Microsoft Office/Excel/PowerPoint
• BA/BS degree

We look for people with the following competencies and motivations:

Goes the extra mile: Proactive, brings new ideas to the company, does not cut corners ethically, earns trust and maintains confidences, does what is right, not just what is politically expedient

Learns quickly: Demonstrates ability to quickly and proficiently understand and absorb new information

Strong sense of accountability: Lives up to verbal and written agreements, demonstrates tenacity and willingness to go the distance to get something done.

Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including flexible time off, paid holidays, competitive comp, team events and more!

• Health Care Plans (Medical, Dental & Vision)
• Retirement Plan (401k Matching)
• Life Insurance (Basic, Voluntary & AD&D), LTD & STD
• Paid Leave Benefits (Maternity, Paternity & Medical)
• Learning & Development Program (educational tool)
• Flexible work schedules
• Free Food & Snacks
• Wellness Resources
• Equity

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.

The pay range for this position is $60,000 - $75,000.

The pay offered may vary depending on several factors such as job-related knowledge, skills, and experience. Compensation packages include a variety of perks such as Bonus, Equity, 401(k) match, and rich benefits.

This position is based in NY and currently hybrid (2 days/week in office)