Associate Mechatronics Field Engineer

FANUC America Corporation; Pine Brook (NJ); On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Disability Insurance

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Generous Holiday & Vacation

Job summary

FANUC America Corporation is seeking an Associate Field Service Engineer to deliver on-site service for CNC systems and related peripherals in the Northeast US region. You will diagnose, repair and maintain equipment, travel to customer sites, and participate in on-the-job and classroom training while collaborating with senior engineers.

The role requires a High School Diploma or GED (associate/bachelor in Electronics or Mechatronics preferred), strong customer service, and the ability to travel

Qualifications

• High School Diploma or GED.
• Proven customer service experience.
• Ability to diagnose and problem-solve.
• Ability to adapt engineering options.
• Ability to learn quickly to keep current with technology.
• Good oral and written communication skills.
• Troubleshooting ability.
• Use of diagnostic tools.
• Travel 80%–90% to customer sites.
• Must have or be able to obtain a valid driver’s license.
• Must be able to drive throughout the service area for business.

Responsibilities

• Provide on-site repair, troubleshooting and maintenance for CNCs and related equipment.
• Travel to customer sites with overnight travel as needed (2–3 nights per month).
• Travel within North America as required.
• Coordinate with supervisor and learn service procedures and policies.

Skills

Customer service

Diagnostics

Troubleshooting

Communication skills

Travel readiness

Driver's license

Education

High School Diploma or GED

Associate/Bachelor in Electronics or Mechatronics

Tools

Diagnostic tools

Job description

Who You Are

The Associate Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. An intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices and techniques. Reporting to our Pine Brook, New Jersey office, the Associate Field Service Engineer will provide support to customers in the New Jersey, New York, Maryland, Delaware and a portion of Pennsylvania with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

How It's Done

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager
• Actively participate in on-the-job training and classroom instruction
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers
• Report quality problems to the appropriate manager/supervisor as they are encountered
• Control inventory as assigned
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
• Maintain all company-provided equipment, including tools
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites, with overnight travel approximately 2 or 3 nights per month
• Able to travel by airplane for training purposes/ meetings as needed
• Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer

What You Need

• High School Diploma or GED
• Proven customer service experience Transport equipment and parts (weighing up to 75 pounds) to customer locations
• Ability to diagnose and problem-solve
• Ability to make preliminary selections and adaptation of engineering alternatives
• Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies
• Good oral and written communication skills
• Troubleshooting ability
• Use of diagnostic tools
• Flexibility in traveling 80% - 90% to customer sites
• Must have or be able to obtain a valid driver’s license
• Must be able to drive throughout the organizations service area for business as required
• Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

What Would Be Even Better

• Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
• Two years of relevant experience in a technical customer support or field service environment
• Previous CNC exposure or experience

It's Your Move

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,00 - $85,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

Sponsorship will not be considered for this position

Equal Opportunity Employer, including disabled and veterans.