Associate Mechatronics Field Engineer

FANUC America Corporation; Huntington Beach (CA); On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Short-Term & Long-Term Disability

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Generous Holiday & Vacation Program

Job summary

FANUC America Corporation is seeking an Associate Field Service Engineer based in Huntington Beach, CA. You will provide onsite repair, troubleshooting and maintenance services for CNCs and related peripheral equipment across Southern California, Nevada and Arizona.

You will travel extensively (80–90%), including overnight stays, to customer sites, and work with senior engineers while learning service operations, policies and paperwork requirements.

Qualifications

• Associates degree in electronics/mechatronics or related field
• 2 years of customer-focused technical support or field service experience
• Familiarity with CNC equipment

Responsibilities

• Provide maintenance and troubleshooting for CNCs and related equipment.
• Travel to customer sites up to 80–90% with overnight stays (12–14 nights/month).
• Report quality problems and submit required paperwork.
• Assist with training and learning service operations, procedures and policies.
• Maintain all company-provided equipment and tools.

Skills

Customer-focused technical support

Field service experience

CNC equipment familiarity

Education

Associates degree in Electronics or Mechatronics

Bachelor's degree

Job description

How It’s Done

The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.

Reporting to our Huntington Beach, CA office, the Associate Field Service Engineer will provide support to customers in Southern California, Nevada, and Arizona with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

What You Need

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager.
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote company goal of exceeding customer expectations while learning how to deal with customers.
• Report quality problems to the appropriate manager/supervisor as they are encountered.
• Control inventory as assigned.
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites, with overnight travel approximately 12-14 nights per month.
• Able to travel by airplane to customer locations or for training purposes/ meetings as needed. Flexibility in traveling 80% - 90% to customer sites
• Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer.
• Must be able to transport equipment and parts (weighing up to 75 pounds) to customer locations.

What Would Be Even Better

• Associates Electronic or Mechatronics degree, or equivalent experience in a related field; bachelor's degree
• 2 years of customer focused technical support or field service experience
• Familiarity or experience with CNC equipment

It’s Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

FANUC America is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,000 - $85,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

Sponsorship will not be considered for this position

Equal Opportunity Employer, including disabled and veterans.