Associate Manager, Strategy & Operations - Logistics (DoorDash for Business)

DoorDash; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity grants

401(k) with employer matching

Paid parental leave

Medical, dental, and vision benefits

Paid time off & sick leave

11 paid holidays

Disability & life insurance

Mental health program

Job summary

DoorDash for Business is seeking an Associate Manager on the Catering team to own the Dasher and delivery experience for catering orders, ensuring on-time arrival, proper setup, and accurate handoff. You’ll work at the intersection of operations, logistics, and analytics, testing new approaches and turning insights into scalable processes.

This early-stage, hands-on role requires 4–6 years of experience in strategy & operations, logistics, or a high-growth marketplace, with strong data skills

Qualifications

• 4–6 years of experience in strategy & operations, logistics, management consulting, or a high-growth marketplace environment.
• Proven track record of owning cross-functional operational problems end-to-end—from diagnosis to testing to rollout.
• Experience owning partner-team relationships and working closely with Product and Engineering.
• Analytically strong: you write SQL, work fluently with data, and turn complexity into clear recommendations.
• Fluency with AI tools (e.g., ChatGPT, Cursor, or similar) to automate workflows and surface insights.
• Excellent communication and ability to influence Dashers, operators, cross-functional partners, and senior leadership.

Responsibilities

• Own Dasher quality for catering: end-to-end delivery quality including on-time arrival, accurate drop-off/setup, and clean handoff.
• Build new logistics: test Dasher selection, batching, timing, equipment, and handoff to learn what works in practice.
• Examine individual deliveries, talk to Dashers and customers, and identify root causes to implement fixes.
• Use AI to optimize operations: create automated workflows to scale repetitive processes.
• Influence the Product Roadmap: translate field learnings into actionable product/operational recommendations.

Skills

SQL

AI tools

Cross-functional collaboration

Tools

ChatGPT

Cursor

Job description

About the Team

DoorDash for Business is building the premier corporate dining and benefits platform-helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.

About the Role

As an Associate Manager on the DoorDash for Business Catering team, you will own the Dasher and delivery experience for catering-making sure large, high-stakes catering orders show up on time, get handed off and set up correctly, and reach the customer the way they expect.

You’ll work at the intersection of operations, logistics, and analytics-getting deep into the details of how catering deliveries actually play out on the ground, forming hypotheses about what’s breaking, and running small, fast tests to find what works before we scale it. This is early-stage, hands-on problem solving, not optimizing a machine that already runs.

You will report into the Senior Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending preference.

You’re excited about this opportunity because you will...

• Own Dasher quality for catering: Take end-to-end ownership of delivery quality for catering-on-time arrival, accurate drop-off and setup, and a clean handoff-so customers can trust every order.
• Build net new logistics: Figure out how catering and deliveries should actually work-Dasher selection, batching, timing, equipment, and handoff-by testing different approaches and learning what holds up in the real world.
• Get into the details: Dig into individual deliveries, talk to Dashers and customers, and trace exactly where things break down-then turn those root causes into concrete operational fixes.
• Use AI to optimize how we operate : Build the automated workflows that show where catering deliveries break down-and lean on AI to turn slow, manual analysis and one-off fixes into repeatable processes the team can scale.
• Influence the Product Roadmap: Translate what you learn on the ground into clear product and operational recommendations that make catering delivery more reliable.

We’re excited about you because...

• You have 4-6 years of experience in strategy & operations, logistics, management consulting, or a high-growth marketplace environment.
• You have a track record of owning cross-functional operational problems end-to-end-from diagnosis to testing to rollout-and are comfortable building from scratch in ambiguous, early-stage environments.
• You have experience owning partner-team relationships and working closely with Product and Engineering.
• You’re analytically strong: you write SQL, work fluently with data, and know how to get to the root cause and turn complexity into clear recommendations.
• You demonstrate fluency with AI tools (e.g., ChatGPT, Cursor, or similar) to automate workflows, surface insights, and drive faster, better decisions.
• You communicate with clarity and influence-you can tailor your message for Dashers, operators, cross-functional partners, and senior leadership alike.
• You love getting into the weeds-you’ll happily roll up your sleeves, get to the lowest level of detail, and run the test yourself to find out what works.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if workin